Comcast Spectacor

  • Director of Safety and Security - Kay Bailey Hutchinson Convention Center

    Location US-TX-Dallas
    Job ID
    2019-4770
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Kay Bailey Hutchison Convention Center
    Category
    Security
    Type
    Regular Full-Time
  • Overview

    This position is based at our Kay Bailey Hutchison Convention Center. The Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is one of the largest convention centers in the nation. Every year it welcomes over a million visitors attending major national and international conventions, meetings, concerts, athletic competitions, auto shows, and more. Located in the heart of downtown Dallas, the KBHCCD has been and continues to be a fixture in the Dallas skyline offering 1 million square feet of exhibit space, three ballrooms, 88 meeting rooms, 1,750-seat theater, and a 9,816-seat arena. The award-winning facility is connected to a 1,001-room hotel via skybridge and is adjacent to two Vertiport landing pads. You can learn more about our venue here: http://www.dallasconventioncenter.com/

     

    This position is responsible for setting the strategic direction for the safety and security operations for the Kay Bailey Hutchison Convention Center (KBHCC) in a manner consistent with best practices for large convention centers in major metropolitan areas.  Develops, implements, and manages all aspects of the public safety, security, transportation, sheltering, and emergency preparedness programs.  Determines the optimal division of responsibilities between facility, facility-contracted, and event-contracted resources.  Works as a member of the Senior Management team to provide services in a manner that ensures a safe experience for all attendees, show managers, exhibitors, stakeholders, employees and the general public while recognizing the changing, complex and unique needs of our customers and events.  Develops, manages and maintains all life safety and prevention plans and programs, including venue and event-specific plans in accordance with all applicable federal, state, and city laws.  Oversees and is responsible for the management and administration of the facility’s full and part time safety and security employees and contracted security provider(s).  Establishes and enforces requirements and standards for all event-contracted security providers. Manages initial facility response to any emergency or incident up to such point as specified in facility emergency operations plans.  As required by plan or situation supports emergency first responders from local jurisdictions for large-scale incidents.

     

    Plans, develops, recommends and implements systems, equipment and training programs to provide for the safety and security of clients, visitors and staff.  Responsible for coordinating with various divisions on the event planning, maintenance and enhancement of security and life safety systems.  Ensures safety/security of staff and guests, protection of equipment and property, efficient management of KBHCC’s traffic and strategic management of transportation initiatives.  Consults with and advises KBHCC’s senior management team on security, safety and transportation matters.  Evaluates security systems, equipment and operations of the facility.  Works closely with federal, state and local law enforcement agencies and other coordinating agencies to ensure public safety and effective security protocols.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

     

    Responsibilities

    Leadership

    • Responsible for the overall development of Safety and Security personnel through leadership, training, coaching, and mentoring.
    • Responsible for the development, oversight, management, and delivery of training curriculum for all Safety and Security Team members (Full & Part Time) and to assess and evaluate the effectiveness of training programs.
    • Working with the Safety and Security Management Team, develops, manages, and delivers comprehensive facility wide training and exercise programs to include regularly scheduled drills, table top exercises, red team exercises in coordination with other service providers and local authorities.
    • In consultation with Human Resources, recommends hiring of department staff, and disciplines staff when violations of law, policy, rules and/or procedures are present. 
    • Administers all public safety related policies, rules and procedures, and directs subordinates in carrying out day-to-day public safety related duties.

     

     

    Safety/Security:

    • Plans, develops, organizes, implements, directs and evaluates the Public Safety and security needs of KBHCC.
    • Proactively identifies opportunities to enhance public safety and security operations through continuous evaluation and improvement.
    • Acts as the unifying focal point for all public safety and security related policy, plans, and operations for KBHCC. 
    • Establishes the appropriate levels of security for KBHCC and ensures all applicable security protocols are being enforced.
    • Continues to review and update emergency plans and public safety/security policies and procedures.
    • Responsible for evaluating and recommending all electronic security & safety systems for KBHCC that will enhance the overall quality and efficiency of security & safety technology programs.
    • Remains current on issues regarding changes to technology and laws, ordinances, rules and /or procedures affecting the public safety/security industry to ensure compliance and the safety and security of staff, guests, and attendees.
    • Develops establishes standards for public safety/security needs for KBHCC and for event utilizing the facility.
    • Prior to, during, and following events, works in conjunction with other departments, clients and client contractors related to event security and public safety needs.
    • Interprets public safety/security rules and procedures and directs subordinates in enforcing compliance.
    • Maintains working knowledge of all event related security contracts, approves event security staffing and cost estimates for show management and exhibitors and performs billing reviews.
    • Responds to and/or assists subordinates in responding to emergency calls for service and acts as the KBHCC’s Incident Commander when applicable.
    • Manages KBHCC investigations.  Conducts internal KBHCC investigations when necessary and documents findings. Responsible for assigning personnel as lead investigators relating to incidents requiring investigation at the KBHCC.

     

     

    Emergency Preparedness

    • Engages in and is responsible for all emergency preparedness efforts, directing the entire Safety and Security department and KBHCC in the creation, training and exercise of emergency and life safety plans, procedures and protocols.
    • Establishes and maintains partnerships with neighboring properties, event-contracted security providers, and emergency first responders with the Federal, State, and City agencies.
    • Works with local jurisdictions to ensure that the KBHCC is integrated as efficiently and fully as possible with the City’s emergency operations and threat assessment capabilities.  Provides opportunities for on-site training and exercises within the limits of the KBHCC event schedule.
    • Assess and develops emergency procedural plans and presents recommendations to the KBHCC leadership on an ongoing basis.
    • Responsible for the overall development and management of KBHCC Emergency Preparedness strategies, including the training of KBHCC personnel.
    • Responsible for ensuring all Safety and Security Department personnel (Full & Part Time) have a detailed understanding of the KBHCC’s Emergency Operations Procedures including but not limited to Venue Evacuation Procedures. 
    • Develops and enforces a schedule of inspection to ensure that all life safety and medical equipment is inspected and maintained in accordance with professional guidelines and applicable laws and ordinancesDirects the inspection of the premises to test alarm systems, detect safety hazards, and to ensure that safety rules are posted and enforced.
    • Ensures that the framework of national incident management system (NIMS) including Incident Command System (ICS) is being utilized during any emergency response on behalf of the KBHCC.

     

    Risk Assessment 

    • Conducts threat/risk assessments of the KBHCC to determine the vulnerabilities of the venue to include, internal as well as external threats and potential for losses. 
    • Engages in threat mitigation strategies in order to eliminate and/or reduce the threats/ risks determined by such studies. 
    • Frequently communicates with insurance representatives in this area.
    • Responsible for the ongoing intelligence collection, threat vulnerability assessment, and/ or any like methods required to protect KBHCC from a range of threats.

     

    Operations

    • Monitor and evaluate departmental operations with the aim of developing ideas and activities that will allow the staff to perform those functions in the most creative, cost effective and economical method while ensuring that staff and security procedures within the KBHCC are responsive to the needs of the client.
    • Prepares and monitors the Safety and Security Capital & Operating budgets and forecasts needs and ensures compliance with organizational expenditures.

     

    External Relations

    • Acts as KBHCC’s liaison with federal, state and local law enforcement agencies, fire, EMS and civil defense agencies in order to coordinate operations, detect and deter crime and terrorism, and in order to prepare for and respond to emergencies at the KBHCC.
    • Develops a working relationship with surrounding communities and facilities to respond effectively to emergencies which may from time to time impact the KBHCC.
    • In conjunction with the proper authorities, direct activities during fires, storms, riots, medical and other emergencies.
    • Represents the KBHCC with all public safety and security industry organizations, addresses community issues and attendees’ relevant meetings as appropriate. This includes but is not limited to industry organizations such as ASIS, ESCA, IAVM, IAEE and PCMA

     

     

    SUPERVISORY RESPONSIBILITIES:

     

    Directly manages and supervises all Safety and Security Staff and contracted security providers.  Carries out supervisory responsibilities in accordance with Spectra’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

     

     

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

     

    EDUCATION AND EXPERIENCE:

    • Bachelor's degree in Criminal Justice or related field and 6/10 years of experience at a management level; significant experience in public safety; established, extensive positive working relationships with all federal, state, and local law enforcement, public safety, and emergency medical personnel is highly desirable. 
    • Must have a strong understanding of the Department of Homeland Security (DHS) National Incident Management System (NIMS) and demonstrate successful completion of Incident Command System Classes (ICS) 100/200/300.
    • CPR; SIRA; AED; First Aid Certified
    • Convention Hospitality and/or Hotel industry experience would be helpful but not required;
    • Must be a well-organized individual who is a team player and can relate to people at all levels of an organization; 
    • Proven participation or membership in industry organizations such as but not limited to ASIS, ESCA, IAVM, IAEE and PCMA would be helpful but not required

     

     

    SKILLS AND ABILITIES:

     

    • Extensive management level experience in the public safety and security areas.
    • Understand, interpret, explain and apply federal, state and local laws and regulations governing the conduct that affect security operations.
    • Evaluate, develop and implement management systems, policies and controls.
    • Exercise sound and expert independent judgement within general policy guidelines.
    • Establish and maintain effective working relationships with the local government entities, clients and staff.
    • Knowledge of modern security and safety procedures, policies, standard operating procedures and methods.
    • Knowledge in planning and coordination of security and safety investigations.
    • Knowledge of the principles and practices of management and supervision.
    • Knowledge of the convention, meeting, special events, exhibition and trade show industry.
    • Ability to define problems, collect data, establishes facts and draw valid conclusions, within seconds, if needed, during extreme emergency situations.
    • Ability to demonstrate emotional stability during periods of tension and stress while carrying out assigned duties.
    • Ability to recognize emergency situations and direct prompt and effective corrective measures.
    • Ability to express ideas and communicate effectively, both orally and in writing.
    • Possess excellent interpersonal, communication, written, customer service and problem-solving skills, in dealing with guests, clients, employees, contractors and external organizations.
    • Is flexible and committed to excellence in customer service.
    • Develop, augment, implement and maintain industry best practices, rules, policies and procedures. 

    COMPUTER SKILLS:

     

    To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

     

    Valid driver’s license required.

     

    PHYSICAL DEMANDS:

     

    These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Director of Safety and Security. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Director of Safety and Security Job.

    While performing the responsibilities of the Director of Safety and Security, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

    This position will require a considerable amount of walking, climbing, stooping, and possibly heavy lifting.
    This position requires work in both indoor and outdoor settings.

     

    It also may be subjected to adverse condition, including physical contact from hostile individuals.

     

    WORKING CONDITIONS:

     

    While performing the responsibilities of the Director of Safety and Security, these work environment characteristics are representative of the environment the Director of Safety and Security will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Director of Safety and Security.

     

    The Director of Safety and Security works both, in an office setting with minimal adverse exposure to environmental hazards, and in indoor and outdoor work settings with mild adverse exposure to environmental hazards.  The incumbent must be able to climb stairs and ladders and walk long distances to access all areas of the facility. The noise level in the work environment is usually mild to loud.

     

    This job description is subject to change.

    EOE.DFWP

     

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