Comcast Spectacor

  • Operations Manager - XL Center and Pratt & Whitney Stadium

    Location US-CT-Hartford
    Job ID
    2019-4775
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - XL Center and Pratt & Whitney Stadium
    Category
    Operations
    Type
    Regular Full-Time
  • Overview

    This position is based at our XL Center. The XL Center is Connecticut’s premier destination for sports & entertainment. The 16,000+ seat downtown arena is home to the eleven-time National Champion UConn Women's Basketball team and the four-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. The XL Center is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. The team is coached by Keith McCambridge. The XL Center will continue to be the center of sports and entertainment for Hartford and the state of Connecticut for years to come. You can learn more about our venue here: http://www.xlcenter.com/

     

    The Operations Manager reports to the General Manager and is responsible for assisting in the administration, planning, budgeting and direction for the operations of the Center including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Insures an effective and cost efficient program by controlling the Operations budget, and performs related day to day responsibilities as required.

     

    Coordinates all elements of facility operations including budgeting, purchasing, directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, a/v equipment, tele-communications systems, security, smoke/fire detectors and traffic control. Manager will serve as facility safety chairman to maintain a safe and secure facility for the public and employees.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Assists General Manager in the overall daily operation and maintenance of the facilities.  
    • Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
    • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
    • Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
    • Coordinate labor hours for staff, inmates and temporary workers. Report labor allocations to Director of Finance.
    • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
    • Coordinate facility arrangements and monitor the work of contractors; including equipment rental and borrowing City/County equipment. Report any issues to General Manager immediately.
    • Ensure staff is working safely, efficiently and are aware of proper safety guidelines. Conduct monthly safety meeting.
    • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
    • Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
    • Develop and maintain an accurate record keeping system; including equipment maintenance and inventory logs.
    • Experience and working knowledge of tractors, skid steers, arena grooming equipment, grounds keeping equipment, electrical, refrigeration, and plumbing.

    Qualifications

    • Minimum of three (3) years’ experience in an operations position in arena, convention center or public assembly facility with knowledge of set up/housekeeping and event coordination including progressive supervisory responsibility.
    • Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.
    • Familiarity with OSHA requirements
    • Strong interpersonal skills required; including excellent verbal and written communication skills in the English language
    • Self-motivated with excellent organizational skills
    • Strong verbal and written communication skills in the English language
    • Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.

     

     

     

    Intellectual/Social, Physical Demands and Work Environment:

    The intillectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

     

     

    Intellectual/Social demands:

    While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

     

     

    Physical demands:

    While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via radio/walkie, telephone, email and/or in-person with others to exchange accurate information. Employee may occasionally lift and/or move up to 50 pounds.  As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.

     

     

     

    Work environment:

    The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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