Comcast Spectacor

  • Event Services Coordinator - St. Charles Convention Center

    Location US-MO-St. Charles
    Job ID
    2019-4788
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - St. Charles Convention Center
    Category
    Venue Management
    Type
    Regular Full-Time
  • Overview

    This position is based at our St. Charles Convention Center. The St. Charles Convention Center is a convention center in St. Charles, Missouri. It opened in April 2005 and is managed by Spectra. The facility has a 16,200 sq ft. Grand Ballroom, and 27,600 sq ft. of Exhibit Hall space expandable to 35,700 sq ft. through the adjacent Junior Ballroom. The facility features additional meeting rooms, Executive Board Room, and the Compass Café. Other major partners include Coca-Cola, MillerCoors, Yellow Pages, New Frontier Bank, Women's Journals, and Goellner Printing. You can learn more about our venue here: http://www.stcharlesconventioncenter.com/

     

    The Event Services Coordinator coordinates client use of the St. Charles Convention Center. This position serves as a liaison between the Event Services department and other departments such as Operations, Food & Beverage, and Finance.  The Event Services Coordinator supports online ordering of event utilities, equipment and technical services, food and beverage, and guest services staff oversight.  This position will serve as lead event contact for selected convention center events.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Process and track all Exhibitor Services orders using Microsoft Office and Ungerboeck Software.
    • Work closely with Event Manager to coordinate event services.
    • Coordinate and maintain the daily operations of Exhibitor Services.
    • Responsible for accurately processing all service orders, credit cards and other payment formats.
    • Coordinate and customize Exhibitor Packets for required service forms.
    • Provide show site support, audit show floor utility use, and work the service desk during event, move-in, and move-out.
    • Enter exhibitor reports and show feedback at the conclusion of the event.
    • Plan, service, and manage the use of utilities, equipment and other exhibitor services.
    • Fill Guest Services part-time staffing schedule requests and input into timeclock as needed for events
    • Serve as event lead Event Manager for specific events.
    • Participate in internally created events and committees
    • Provide excellent customer service assistance to exhibitors, guests, and internal clients.
    • Perform other duties as assigned.

    Qualifications

    • Knowledge of operational characteristics of event management, including, but not limited to, needs of exhibitors at convention centers and customer service practices.
    • Knowledge of methods, equipment, materials, and or other systems as they apply to venue events including, but not limited to basic principles of electric, water and gas as it applies to exhibitor services.
    • Basic mathematical and cash handling skills.
    • Basic computer proficiency and Microsoft Office products knowledge, to include: Outlook, Word, Excel, and PowerPoint.
    • Familiarity with contract terminology.
    • Familiarity with terminology used in entertainment and convention settings.
    • Establish and maintain effective working relationships with staff, contractors and facility users.
    • Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.
    • High School Diploma or equivalent GED.
    • Experience with tradeshow and consumer show exhibitor services preferred.
    • Experience with Ungerboeck event management software preferred

     

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:


    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate clearly and concisely in writing and verbally with clients.

    Physical demands:

    • While performing the duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during /after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds.

    Work environment:

    • The duties of this position are performed primarily indoors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

    This job description is subject to change.

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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