Comcast Spectacor

  • Catering Coordinator - Iowa Events Center

    Location US-IA-Des Moines
    Job ID
    2019-4824
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - Iowa Events Center & Wells Fargo Arena
    Category
    Catering/Banquet/Event Sales
    Type
    Regular Full-Time
  • Overview

    This position is based at our Iowa Events Center. The Iowa Events Center features a variety of flexible spaces to host events of all types and sizes. The Iowa Events Center is a unique combination of three venues under one roof: Wells Fargo Arena, Hy-Vee Hall, and Community Choice Credit Union Convention Center. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events from 10,000–17,100 people. You can learn more about our venue here: http://www.iowaeventscenter.com/

     

    The Catering Coordinator is responsible for supporting the Assistant General Manager (AGM) of Catering, Catering Department and Culinary Department operation with administrative functions related to providing support for events, temporary staff coordination and other duties as assigned.  Will provide support to Arena managers as assigned.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Provides support to the Catering & Culinary Departments with coordination and communication of all Banquet Event Orders (BEOs) on department posting boards, including operation set-up notes.
    • Updates the BEO Book promptly for accurate communication between departments.
    • Receives new hire information from Human Resources or the Recruitment Coordinator. Provide Dept. orientation / training to new Catering employees, get new employees a company badge & schedule, and ensure the transition for a new hire into their respective dept. is successful.
    • Participates in weekly BEO meetings and staff meetings, as required, to help facilitate excellent communication of information between teams.
    • Updates employee schedules as directed for Culinary and Catering employees and sends out per approved changes.
    • Coordinates with staffing agencies on required temporary staff needs in area of Catering, Culinary & Restaurant. Check-in temporary staff for shift; accurately report temp hours to the agency; turn-in timesheets for temp staff to Director of Food & Beverage; sign-off on electronic time records for agencies.
    • Provide administrative support to the Catering Department in the following areas, but not limited to, creating replenishment sheets, creating departmental or catering function signage, maintaining all contact sheets, schedules and employee email list, and department birthday cards.
    • Create linen inventory as directed by the Catering Manager.
    • Oversee catered events as directed.
    • Maintain employee attendance tracker and communicate attendance points.
    • Update employee communication postings.

    Qualifications

    • Associates or higher education degree in Hospitality Management, Business, or other similar field. Degree requirement may be substituted for two or more years’ experience in hospitality management, food & beverage management, business management or related administrative management position with a high school diploma or equivalent.
    • Excellent communication & interpersonal skills and ability to work in a fast-paced event driven environment.
    • Intermediate computer skills in a Windows format with experience in MS Word, Excel & Outlook.
    • Detail oriented, ability to multi-task and effectively prioritize many tasks.
    • Ability to be self-directed and work independently.
    • Ability to work a varied schedule including days, evenings, and weekends to support catered functions.

     

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    While performing duties of this job, the employee is constantly required to multi-task and prioritize work.  Position requires constant attention to complex details on banquet event orders and accuracy of specified standards of work including:  following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  Position requires frequent use of excellent interpersonal, professional communication skills with co-workers, management staff and guests in person and by phone & email.  Requires maintaining a well-groomed professional appearance.  Requires frequent ability to work on a task independently and frequently work as a part of a team for a variety of tasks.  Ability to maintain a positive and productive attitude in high pressure situations. Ability to read and comprehend complex documents including Banquet Event Orders or temporary staff documents. Ability to learn new computer systems, typing skills and understanding navigating software in Microsoft Office Suite.

     

    Physical demands:

    While performing duties of the job, the employee will constantly be required to grasp, fingering manipulation, and feeling while using basic office equipment such as a computer, phone, copy machine, fax machine, etc.  Frequent exposure to a loud event environment with up to thousands of guests in attendance.   Employees will frequently be required to lift up to 30 pounds, and push/pull up to 100 pounds to transport materials within the facility.  Vision requires ability to constantly operate a computer or other office equipment by adjusting focus and ability read detailed material.  Ability to frequently hear communication of others is a frequently loud event-based environment.

     

    Work environment:

    The duties of this position are performed primarily indoors.  The noise level in the work environment is occasionally moderate to loud depending on daily events, especially in situations involving live music or thousands of guests. Employees will be required to sit and/or use office equipment for long periods of time.   Ability to move about a large facility is required.

     

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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