Comcast Spectacor

  • Director of Operations - Xtream Arena and Fieldhouse

    Location US-IA-Coralville
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - Xtream Arena
    Regular Full-Time
  • Overview

    In consultation with the General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the Xtream Arena and Fieldhouse including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects. The position will include direct management of the Xtream Arena and Fieldhouse. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.


    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at


    • Oversees all aspects of set up and tear down of hockey and ice equipment
    • Coordinates maintenance, repairs and preventative maintenance on hockey and ice equipment. 
    • Oversees overall daily operation and maintenance of the Xtream Arena and Fieldhouse and all systems.  This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, custodial services, etc
    • Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
    • Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc
    • Acts as liaison with City of Coralville for numerous facility related functions (City Codes, Parking, Licenses, permits, inspections, warranties, etc)
    • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
    • Responsible for Health & Safety compliance
    • Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc)
    • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
    • Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
    • Establish and maintain effective working relationships with staff, facility stakeholders and facility users
    • Direct and monitor the work of contractors, engineers and architects on building projects
    • Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
    • All other duties as assigned by the General Manager


    • Capable of operating in Microsoft Office applications including: Excel, Word, Outlook
    • Basic knowledge of boilers, chillers, refrigeration and ice making equipment.
    • Basic knowledge of making and maintaining ice.
    • Basic knowledge of setting up and tearing down hockey equipment.
    • Ability to supervise the work of others
    • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
    • Ability to speak, read and write in English
    • Ability to work well in a team-oriented, fast-paced, event-driven environment
    • Working knowledge of equipment safety, facility maintenance and housekeeping
    • Knowledge of budget preparation and control
    • Knowledge of OSHA requirements
    • Basic Knowledge of boilers, chillers, and refrigeration
    • Basic Knowledge of Fire Alarm/Fire Protection systems
    • Knowledge of Event Production a plus
    • Excellent customer service skills

    Education, Qualifications and Experience:


    • Bachelor’s degree or better from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field preferred but will consider relevant work experience
    • Minimum of five (5) years experience and demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations



    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Intellectual/Social demands:

    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in a leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.



    Physical demands:


    • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

    Work environment:

    • The duties of this position are performed indoors as well as outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

    This job description is subject to change.






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