Comcast Spectacor

  • Concessions Supervisor (Part-Time) - Vanderbilt University

    Location US-TN-Nashville
    Job ID
    2019-4869
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - Vanderbilt University
    Category
    Food/Beverage Management
    Type
    Regular Part-Time
  • Overview

    The Concessions Supervisor is responsible for the effective management and running of concessions operations within a specified geographical area. The Concessions Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event. 

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

     

    Responsibilities

    • Responsible for overseeing a staff of 8-10 part-time and full-time Concessions Leads, Attendants, and Cashiers. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
    • Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
    • Manage and run all venue concessions operations. Duties include staff scheduling, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM.
    • Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
    • Provide direction and oversight to Concessions Leads, Cooks, and Cashiers.
    • Ensure that all Spectra and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to GM immediately.
    • Must show demonstrated ability to meet the company standard for excellent attendance.

     

    Knowledge, Skills and Abilities:

     

    • Ability to communicate with employees, co-workers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
    • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
    • Ability to speak, read, and write in English.
    • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
    • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
    • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession operations.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
    • Ability to handle cash accurately and responsibly.
    • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

    Qualifications

    • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
    • Experience in basic food handling, sanitation, and customer service is preferred.
    • High School Diploma or equivalent.

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

     

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