Comcast Spectacor

  • Director of Operations - FirstOntario Centre & FirstOntario Concert Hall

    Location CA-ON-Hamilton
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - FirstOntario Centre & FirstOntario Concert Hall
    Regular Full-Time
  • Overview

    This position is based at our FirstOntario Centre Complex. Core Entertainment is the engine that drives over 300 events to FirstOntario Centre, FirstOntario Concert Hall (formerly Hamilton Place) and The Studio. Reaching fans across Southwestern Ontario, we have something for everyone whether you enjoy sports, concerts, family shows or theatre. As reported by concert industry magazine Pollstar, FirstOntario Centre was recognized as the 10th busiest arena and FirstOntario Concert Hall was recognized as the 5th busiest theatre in Canada based on ticket sales in 2016 and 2015 respectively. Our goal is to create mutually beneficial partnerships with organizations who share a vision of growth and excellence. You can learn more about our venue here:


    Utilizing independent judgment, the Director of Operations manages, supervises and coordinates the day-to-day operations of the venue, including engineering, maintenance, set-up/changeovers, custodial/housekeeping, grounds keeping; Provides overall administrative planning, direction, and policies to operating managers, assuring the highest quality service program to assure booking/rebooking of events; Ensures an effective and cost-efficient program by controlling departmental operating budget;  Provides highly responsible staff assistance to the General Manager.


    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at


    • Oversees overall daily operation and maintenance of the arena and all systems. This includes sound, lighting, ice making, fire protection, life safety, workplace safety, communications, scoreboard, etc.
    • Oversees the advancing and communicating operations-specific event information to the appropriate departments and staff.
    • Oversees Custodial services for entire facility.
    • Negotiates and administers labor group contracts (IATSE Stagehands, IUOE 772).
    • Ultimately responsible for installation and maintenance of ice surfaces.
    • Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, hockey glass, and dasher boards, etc.
    • Administers and negotiates contracts with outside vendors including pest control, scoreboard systems, seasonal landscaping and snow removal.
    • Acts as liaison with the City for numerous facility related functions (City Codes, Parking, Licenses, capital projects, permits, etc.).
    • Responsible for Health & Safety compliance.

    Nonessential Job Functions:

    • Other duties and responsibilities as assigned.


    • Bachelor’s/Technical degree from an accredited college/university/school required.
    • Minimum of seven (7) years experience in facility operations management.
    • Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
    • Ability to work event nights, weekends and holidays as required.
    • Knowledge of budget preparation and control.
    • Knowledge of Occupational Health & Safety Act requirements.
    • Knowledge of boilers, chillers, refrigeration and ice making (if applicable) helpful.


    Intellectual/Social, Physical Demands and Work Environment:

    • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Intellectual/Social demands:

    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.


    Physical demands:

    • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.


    Work environment:

    • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.





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