Comcast Spectacor

  • Director of Operations - Mullins Center

    Location US-MA-Amherst
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - Mullins Center (UMass-Amherst)
    Regular Full-Time
  • Overview

    This position is based at our Mullins Center. The William D. Mullins Memorial Center, also known as the Mullins Center, is a 9,493-seat multi-purpose arena (10,500 for 360 concerts), located on the campus of the University of Massachusetts, in Amherst, Massachusetts. The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Located adjacent to the Mullins Center is the Mullins Community Ice Rink, which is open for public skating and racquetball, while also serving as the home rink for the UMass women's ice hockey team. You can learn more about our venue here:


    The Director of Operations at the Mullins Center, utilizing independent judgment, assists the General Manager in managing, supervising and coordinating all day-to-day operations of the venue, including engineering, maintenance, set-up/changeovers, custodial/housekeeping, grounds keeping. Assists in providing overall administrative planning, direction, and policies to staff, assuring the highest quality service program to assure booking/rebooking of events. Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget as well as providing highly responsible staff assistance and management to the General Manager.


    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at


    • Oversees overall daily operation and maintenance of the arena and all systems. This includes HVAC, sound, lighting, ice making, fire protection, life safety, workplace safety, communications, scoreboard,
    • Direct daily interaction with client and team
    • Assists the advancing and communicating event information to the appropriate departments and
    • Negotiates and administers labor group contracts.
    • Oversees the operation of event set-up and tear-down, i.e. basketball court, stage risers, chairs, signs, hockey glass, dasher boards, ice install and removal, special events, concerts, meetings, and misc. events.
    • Oversees custodial services for entire facility.
    • Administers and negotiates contracts with outside vendors including pest control, HVAC, electrical, scoreboard systems, seasonal landscaping and snow
    • Acts as liaison with Campus and City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, ).
    • Oversee facility maintenance, operations, and all related
    • Ensure timely and accurate communication from department on event and personnel information to the appropriate departments and
    • Develop and administer the Operation budget and Capital budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
    • Responsible for Health & Safety
    • Responsible for selection, training, motivating and evaluating direct
    • Work with direct reports and other department employees to correct deficiencies; implement timely disciplinary action as needed\

    Nonessential Job Functions:

    • Other duties and responsibilities as


    • Bachelor’s/Technical degree from an accredited college/university/school
    • Minimum of five (5) years’ experience in facility
    • Must show demonstrated knowledge of facility
    • Ability to work event nights, weekends and holidays as
    • Knowledge of budget preparation 
    • Knowledge of OSHA
    • Knowledge of basic mechanical, electrical, grounds keeping are helpful


    Intellectual/Social, Physical Demands and Work Environment:


    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Intellectual/Social demands:

    • While performing the essential functions of this job, the employee is continuously asked to multi- task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

    Physical demands:

    • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 75

    Work environment:

    • The duties of this position are performed indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event





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