This position is located at Wake Forest University. Wake Forest is a private research university in Winston-Salem, North Carolina. Founded in 1834, the university received its name from its original location in Wake Forest, north of Raleigh, North Carolina. The Reynolda Campus, the university's main campus, has been located north of downtown Winston-Salem since the university moved there in 1956. The university's Graduate School of Management maintains a presence on the main campus in Winston-Salem and in Charlotte, North Carolina.
The Concessions Manager is responsible for the effective management of venue concessions operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the DFB. The Concessions Manager must be provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept.
The Concessions Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.
This is a key position for the effective and profitable operation of the business including large volume sales and large volume ordering. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.
Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intermediate ability to speak, write and read in English with customers and employees / management to answer questions, coach, and write / read email and other correspondence. Ability to work well under pressure and tight deadlines. Excellent interpersonal communication skills with employees, guests and volunteers. Ability to work well under pressure and tight deadlines. Ability to make sound decisions and demonstrate good judgment with little oversight. A well-groomed, professional appearance. Ability to learn proper sanitation and cleaning techniques. Excellent basic math skills to allow for responsible cash handling and inventory management.
While performing duties of the job, the employee will constantly be required to grasp, fingering manipulation of product, feeling, and lifting food product. Employee will frequently stoop & kneel to get supplies. Frequent exposure to a loud Arena environment including loud food production machinery and crowded workspaces. Employees will frequently be required to lift-up to 30 pounds. Vision requires ability to constantly adjust focus, peripheral vision and close vision to work with customers and handle cash/coins. Ability to frequently listen & respond to communication with guests and co-workers others is a loud food production and event environment. Long periods of walking and standing for 8 hours or more depending on business need.
The duties of this position are performed primarily indoors. The noise level in the work environment is usually moderate to very loud depending on events in an arena environment, a concert environment, sport event, or other event environment with thousands of guests in attendance. Working near loud food production equipment. Indoor temperature of work environment varies from cold during hockey events, to very warm near food production equipment.
SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.