Comcast Spectacor

  • Senior Event Manager - Donald L. Tucker Civic Center

    Location US-FL-Tallahassee
    Job ID
    2019-4950
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Donald L Tucker Civic Center (Florida State U)
    Category
    Venue Management
    Type
    Regular Full-Time
  • Overview

    This position is based at our Donald L. Tucker Civic Center. The Donald L. Tucker Civic Center at Florida State University is North Florida’s Premier Entertainment & Convention Center featuring a 12,500 seat arena, luxury suites, club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. It is easy to understand why over a half a million people attend events at the Tucker Civic Center with the varied array of attractions we offer. Consider: a $33.8 million versatile, contemporary complex; excellent facilities; reasonable rates; and a cooperative and efficient staff that knows its business and your needs. You can learn more about our venue here: https://www.tuckerciviccenter.com/

     

    Reporting to the Director of Events, the Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event and event settlement. In addition, the position will occasionally hire, train, schedule and supervise all event staff, as well as help oversee building security, parking and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Plan, service and supervise large events
    • Lead Event Manager for FSU Men’s Basketball
    • Plan, direct and evaluate the work of part time departmental staff
    • Provide leadership for event personnel
    • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Establish and maintain effective working relationships with staff, contractors and facility users
    • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
    • Complete all duties with a customer service focus through teamwork and dedication of the GREAT Experience principles
    • Advance concert/show needs with Promoters
    • Work with IATSE to put together calls for upcoming shows and work in conjunction with them during load in, show call and load out of shows
    • Assist in the preparation of building to meet the requirements of upcoming events/shows
    • Assist with the completion of pre-show event financial estimates
    • Assist with the completion of post-show event settlements
    • Advise lessees on services available from independent contractors for events
    • Help recruit and train event, parking and security staff
    • Function as a liaison between users of the facility and the facility staff
    • Recommend and evaluate required event staffing levels
    • Coordinate communication between building staff and show staff during load in and load out
    • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
    • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
    • Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff
    • Work with Operations and F&B teams to ensure facility readiness prior to client arrival
    • Inform/train all staff of GREAT Experience incentive program, ensuring proper and constant execution
    • Make hospitality arrangements as needed
    • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
    • Review emergency planning procedures with all events staff for each event
    • Create and distribute detailed data sheets prior to every event
    • Assist and direct changeover crew with breakdown and setup of events
    • Coordinate with Finance/Payroll as needed to ensure applicable parties are paid
    • Coordinate service needs with Food and Beverage department as needed
    • Serve as Manager on Duty as scheduled

    Qualifications

    • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
    • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.
    • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
    • Possession of, or ability to obtain, a current CPR certificate
    • Possession of, or ability to obtain, a valid drivers’ license
    • Knowledge of Operational characteristics of events
    • Ability to identify the needs of users of the facility
    • Knowledge of crowd management and control techniques
    • Knowledge of customer service practices
    • Knowledge of principles of supervision and training
    • Demonstrated familiarity with facility use contracts
    • Knowledge of fire and public safety regulations
    • Knowledge of A/V equipment and electronic systems in public assembly facilities
    • Experience with budget preparation and control
    • Familiarity with terminology used in entertainment/convention/public assembly settings

     

    Physical Demands and Work Environment:

     

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Physical Demands:

     

    While performing the essential duties of this job, the employee constantly operates a computer and other office devices such as telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange information to clients, part time staff and co-workers; constantly moves around the facility before, during and after events to observe, report, supervise staff and provide excellent service to clients.

     

    Work Environment:

    The duties of this position are performed primarily indoors and occasionally outdoors in all types of weather conditions. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

    This job description is subject to change.

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

     

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