Comcast Spectacor

  • Assistant General Manager - XL Center

    Location US-CT-Hartford
    Job ID
    2019-4958
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - XL Center and Pratt & Whitney Stadium
    Category
    Venue Management
    Type
    Regular Full-Time
  • Overview

    This position is based at our XL Center. The XL Center is Connecticut’s premier destination for sports & entertainment. The 16,000+ seat downtown arena is home to the eleven-time National Champion UConn Women's Basketball team and the four-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. The XL Center is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. The team is coached by Keith McCambridge. The XL Center will continue to be the center of sports and entertainment for Hartford and the state of Connecticut for years to come. You can learn more about our venue here: http://www.xlcenter.com/

     

    Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the facility including event booking, box office, sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security.  Supervision is exercised over professional staff who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Assist the General Manager in planning, directing and managing the day-to-day operations of the complex including event booking, box office, sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security
    • Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing operating budgets and revenue projections
    • Assist the General Manager in booking events for the venue
    • Recruit, select, lead, motivate and evaluate director level staff; provide and coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
    • Address and recommend actions on all personnel matters
    • Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
    • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
    • Develop and implement programs, policies, and procedures
    • Assist the General Manager in the oversight of the facility’s contract service partners
    • Develop or direct the development and preparation of comprehensive management reports and manuals (i.e. Operations manual, Event Handbook, Annual Facility Report, Booking Policies, etc.)
    • Participate and lead various interdepartmental project groups, special projects, and task forces
    • Conduct a variety or organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
    • Represent the General Manager as needed at various meetings
    • Establish and maintain effective working relationships with staff, facility stakeholders and facility users including UConn Athletics and Hartford Wolf Pack/MSG
    • Provide support and leadership at Pratt & Whitney Stadium and Dillon Stadium as needed
    • Complete all duties with a customer service focus through teamwork and dedication to Spectra’s principles
    • Other duties and responsibilities as assigned

    Qualifications

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

     

    • Minimum 5 years’ experience of increasing responsibility in professional public assembly facility operations management
    • Minimum 2 years of direct supervisory experience at the Director level
    • Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field (Other combinations of experience and education that meet these requirements may be submitted)
    • CMP, CFE, Oglebay graduate or other industry recognized designations are preferred
    • Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
    • Working knowledge of event booking, box office, sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
    • Experience in contract development and negotiations, including facility use license agreements, service agreements and sponsorship agreements
    • Excellent customer service skill
    • Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations
    • Excellent communications and inter-personal skills
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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