Spectra

Arena Security Staff | Part-Time | PPL Center

Location US-PA-Allentown
Job ID
2019-4980
Group
Spectra - Venue Management
Location Name
Spectra VM - PPL Center
Category
Security
Type
Regular Part-Time

Overview

Everyone who works at Spectra is in the service business.  Our goal is to provide our guests with a consistent level of excellent service.  Every guest who walks through our doors should be greeted with a smile, friendliness, warmth and sincerity.  Customer Service begins with the guest’s first impression of you and their first impression is formed by what they see.  If you look professional and ready to serve, guests will assume that you are competent and that you know what you are doing.  To be a successful member of our team your behavior, appearance, knowledge and skill must be exceptional.

 

We need our guests to come back and enjoy many events.  By being pleasant and helpful and making them feel welcome and appreciated, you can enhance their entertainment experience.

 

This position is based at our PPL Center.  PPL Center is a state-of-the-art multipurpose venue in downtown Allentown, PA. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest events venue. The amenities-packed PPL Center, which includes more than 50 premium spaces (suites, loges, party areas) depending on the event, will host more than 150 events each year, offering something for everyone, including the Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, concerts, family shows, trade shows, youth sports, high school and collegiate events, Disney on Ice, conferences, graduations and many more events. PPL Center is currently the main catalyst to the revitalization and growth of downtown Allentown. You can learn more about our venue here: http://www.pplcenter.com/

Responsibilities

The primary responsibility of this position is guest safety and the security of PPL Center with an emphasis on guest service.  It is the responsibility of the Arena Security Staff to enforce all rules, regulations and policies of the PPL Center.  Some of your responsibilities are listed below, but are not limited to the following:

  • Provide excellent service to all guests, staff, and visitors of PPL Center;
  • Follow and enforce PPL Center policies, procedures, and code of conduct to protect the safety and well-being of all guests and the facility;
  • Monitor arena CCTV system;
  • Monitor entry and exit points to various areas of PPL Center, both public and back of house, having knowledge of all rules and regulations for admittance to your area and knowledge of authorized credentials;
  • Monitor arena life safety and fire systems, reporting and responding to all alarms;
  • Inventory and sign out keys to staff and vendors daily;
  • Screen employees, vendors, and guests and their personal property while properly operating and monitoring metal detectors, to include hand wand and contact searches as required or requested;
  • Take proactive measures to maintain safe habits and standards;
  • Investigate incidents as required, in such situations as injuries, property damage, theft/loss and misconduct;
  • Aid in the orderly evacuation of PPL Center during emergencies;
  • Provide security escorts when requested and/or required;
  • Be in assigned uniform at all times while on duty;
  • Maintain your assigned position during the course of your shift – DO NOT LEAVE UNLESS YOU ARE REPLACED
  • Have knowledge of building layout, including restrooms and exits;
  • Informing Supervisor of developing issues before they occur;
  • Be aware of all special functions or activities that occur in the arena;
  • Write detailed reports to maintain accurate records in the event of further investigation or litigation in the future;
  • Perform all other duties as assigned by your Supervisor
  • Must know PPL Center Guide
  • Thoughtfulness of our guests and employees
  • Offer help before someone asks – May I help you? – NEVER say “Next”
  • Get the answers or someone who can – I’ll find out – NOT “I don’t know”
  • Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins. Posture – no leaning against chairs, walls or railings.

Qualifications

  • Must be at least 18 years old;
  • High School diploma or GED, previous security experience preferred but not required;
  • Effective oral communication and writing skills in the English; additional languages a plus
  • Ability to interact with guests and staff with a professional and friendly appearance and attitude
  • Ability to work independently with minimal supervision and as part of a team;
  • Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at http://www.spectraexperiences.com/

 

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply

 

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