Comcast Spectacor

  • Box Office Coordinator - Donald L. Tucker Civic Center

    Location US-FL-Tallahassee
    Job ID
    2019-5009
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Donald L Tucker Civic Center (Florida State U)
    Category
    Ticket Sales
    Type
    Regular Full-Time
  • Overview

    Under supervision of the Director of Box Office, leads the operation of the box office functions, procedures, and personnel for Spectra at the Donald L. Tucker Civic Center.

     

    This position is based at our Donald L. Tucker Civic Center. The Donald L. Tucker Civic Center at Florida State University is North Florida’s Premier Entertainment & Convention Center featuring a 12,500 seat arena, luxury suites, club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. It is easy to understand why over a half a million people attend events at the Tucker Civic Center with the varied array of attractions we offer. Consider: a $33.8 million versatile, contemporary complex; excellent facilities; reasonable rates; and a cooperative and efficient staff that knows its business and your needs. You can learn more about our venue here: https://www.tuckerciviccenter.com/

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

     

    Responsibilities

    • Manage the ticket window during all hours of operations
    • Supervises and evaluates the work of part-time box office representatives
    • Effectively recommends personnel actions related to selection, performance review, scheduling, and discipline
    • Administers personnel and related policies and procedures
    • Manages ticket sales for the Donald L. Tucker Civic Center
    • Maintains daily ticket office accounting records, balance and deposits all ticket monies daily. Including but not limited to the ESR report, daily accounting reports, promoters event audits, etc.
    • Compiles and builds individual events. Setting up ticket prices, discounts, seating charts, and other information that pertains to the event via the Paciolan ticketing system.
    • Plans schedule for needed personnel for part time staff on a monthly basis
    • Prepares and interprets event sales statement, and other related reports.
    • Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
    • Monitors change needs for the department and orders change requests as needed for events
    • Builds and maintains season ticketed events
    • Performs related duties as may be required

     

    Qualifications

    • Graduate of an accredited college or university with major coursework in business administration or related field
    • 1-year experience in previous business work environment, preferably box office or public facility
    • 1-year supervisory experience or any combination of education and experience that will have provided the required knowledge, skills and abilities
    • Ability to perform effectively under stressful situations
    • Ability to work with, motivate, support and involve employees in accomplishing goals and objectives
    • Ability to implement modern office procedures
    • Ability to define, analyze and solve problems
    • Ability to coordinate ticket office procedures with other staff
    • Ability to work variable hours including evenings, weekends and holidays
    • Ability to communicate effectively both verbally and in writing
    • Ability to safely and accurately handle and account for large sums of money
    • Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
    • Ability to maintain an effective working relationship with other staff, event promoters, and the general public
    • Skill in operating modern office equipment including computers

    PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Physical Demands:

    • Employee is frequently required to sit; stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work Environment:

    • The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

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