Comcast Spectacor

  • Housekeeping Manager - Liacouras Center

    Location US-PA-Philadelphia
    Job ID
    2019-5091
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Liacouras Center (Temple University)
    Category
    Housekeeping
    Type
    Regular Full-Time
  • Overview

    This position is based at our Licaouras Center. The Liacouras Center is a 10,000 seat multi-purpose arena located on Temple University's main campus in Philadelphia, PA. The venue is a full service entertainment arena hosting over 140+ events including concerts, family shows, and graduations. The Liacouras Center is also home of the Temple University Men's basketball team. The facility is the largest indoor, public assembly venue north of City Hall along Philadelphia's Avenue of the Arts. You can learn more about our venue here: http://www.liacourascenter.com/

     

    Under general direction from the Director of Operations, the Housekeeping Manager directs, manages, supervises and coordinates the custodial and housekeeping needs of the venue. This position is a full-time position where the hours are determined by the event schedule of the building.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Provide management of services and personnel involved in custodial and housekeeping practices for the facility
    • Assist in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
    • Assist in establishing and monitoring work performance and safety standards
    • Select, train, motivate and evaluate housekeeping personnel
    • Ability to operate and maintain cleaning equipment (Tennant riding machines, scrubbers, etc.)
    • Plan, direct and coordinate the housekeeping functions for the facility, staff training and safety programs
    • Understand Union guidelines which include: working with employees to correct deficiencies; understanding the discipline and termination procedures; understanding Union seniority list when scheduling employees
    • Plan, direct, coordinate, and review the work plan for housekeeping personnel; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures; identify and resolve challenges associated with the department
    • Ensure compliance with the departmental standards and reporting requirements
    • Assist in the development and administration of the Housekeeping portion of the Operations Department budget; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and obtain approval for all housekeeping related expenditures; receive and maintain supplies to keep an accurate inventory; make recommendations for, and implement approved budget adjustments as necessary
    • Periodically conduct inventory and preventative maintenance of all equipment
    • Maintain cost records of work performed and prepare cost estimates as requested
    • Develop and maintain accountings for labor and materials by event and cost category
    • Schedule employees and prepare payroll work sheets of personnel under functional jurisdiction
    • Maintain hazardous materials communication program, material safety data sheets and required records and permits as required
    • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
    • Make recommendations for Capital purchases related to areas of functional responsibility
    • As directed, conduct a variety of industry related operational studies; recommend modifications to programs, policies, and procedures as appropriate; implement approved modifications
    • Attend internal meetings representing the Operations Department
    • Perform other duties as required

    Qualifications

    • Minimum of two (2) years of increasingly responsible experience in housekeeping or event setup in a convention center, hotel, sports venue or other public assembly facility, with at least one (1) year of supervisory responsibility
    • High school diploma or equivalent GED; College degree in Business, Hospitality Mgmt or related field preferred
    • Previous experience working with unions
    • Must be able to operate cleaning equipment (Tennant riding machines, walk behinds, etc.)
    • Knowledge of being able to fix cleaning equipment is preferred but not required
    • Knowledge of floor care (waxing, stripping, buffing floors)
    • Knowledge of cleaning chemicals
    • Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
    • Ability to pay close attention to detail and perform detailed cleaning work
    • Self-motivated with excellent organizational skills
    • Ability to communicate clearly and concisely in the English language, both orally and in writing
    • Must be comfortable multi-tasking and working in a fast paced environment
    • Ability to work independently and as part of a team
    • Ability to work a flexible schedule including early mornings, days, evenings, overnights, weekends, holidays, and extended long hours

     

    Intellectual/Social/Physical Demands & Work Environment:

    • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical Demands:

    • While performing the essential functions of job, employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility to perform job functions, service clients and supervise staff; constantly communicates via telephone, email and in-person with clients and staff to exchange accurate information; occasionally lifts and/or moves heavy objects which can weigh up to 75lbs

     

    Work environment:

    • The duties of this position are performed both indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation. Employee must also be willing to work nights/weekends/holidays as there is a varying schedule depending on events.

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

     

     

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