Comcast Spectacor

  • Director of Events - Angel of the Winds Arena

    Location US-WA-Everett
    Job ID
    2019-5140
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Angel Of The Winds Arena
    Category
    Events
    Type
    Regular Full-Time
  • Overview

    Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking event services. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.

     

    This position is based at our Angel of the Winds Arena. Angel of the Winds Arena is a multi-purpose complex, in Everett, Washington, designed and developed by the Everett Public Facilities District. The 10,000-seat venue has hosted a variety of concerts and other types of performances. Angel of the Winds Arena’s mission statement is to “consistently be the perfect partner, through the provision of flexible gathering spaces by an award-winning team dedicated to delivering extraordinary fan and client experiences.” You can learn more about our venue here: http://www.angelofthewindsarena.com/default.ashx?p=1097

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

     

    Responsibilities

    • Oversee event management activities for all facility events
    • Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office and overall client satisfaction during events
    • Recruit, interview, select, train, motivate and evaluate Event Managers and Guest Services Manager; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
    • Exercise direct supervision over Event Managers, Event Services Manager, Event Coordinators and Event Staff as applicable
    • Work under high pressure in meeting urgent deadlines
    • Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
    • Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare cost-estimates accordingly
    • Develop AutoCad drawings and seating capacity maps as it relates to show rigging and building layout requirements
    • Inspect facilities to ensure they are being maintained properly for events
    • Develop crowd management and event staffing plans and supervise event staff during events
    • Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
    • Review and approve final billing to facility users prior to settlement or release of invoice
    • Work closely with facility clients and the general public by monitoring services provided and addressing complaints in a timely manner
    • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
    • Conduct planning and operational meetings as required to ensure smooth coordination of event activities
    • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
    • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
    • Direct regular departmental meetings to identify and resolve challenges and discuss ongoing projects
    • Prepare and present regular staff reports and other related correspondence
    • Work with other department directors in a variety of tasks
    • Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate
    • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
    • Routinely serve as Manager on Duty
    • Perform related duties and responsibilities as required

     

    Qualifications

    • Minimum of four (4) to five (5) years of increasingly responsible experience in event management in an arena, stadium or other multi-purpose public assembly facility
    • Supervisory experience required
    • Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field (Other combinations of experience and education that meet these requirements may be submitted)
    • Graduate of IAVM Public Assembly Facility Management School preferred
    • Possession of, or ability to obtain a valid CPR certificate
    • Possession of, or ability to obtain a valid state driver’s license
    • Ability to prepare, track, control and analyze budgets
    • Excellent customer service skills
    • Knowledge of EEOC, FSLA, OSHA, ADA and other employment regulations
    • Proficient in the use of AutoCad
    • Knowledge of crowd control management
    • Knowledge of event rigging and industry terminology related to concerts and other arena type events
    • Excellent communications and inter-personal skills

     

    PHYSICAL DEMANDS:

    • While performing duties of this job, employee is required to stand, walk, climb stairs and ladders; work from heights; sit; use hands to finger, handle or feel objects, tools or controls; reach within hands and arms; talk and hear. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

     

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