Comcast Spectacor

  • Box Office Manager - Mullins Center

    Location US-MA-Amherst
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - Mullins Center (UMass-Amherst)
    Box Office
    Regular Full-Time
  • Overview

    The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers


    This position is based at our Mullins Center. The William D. Mullins Memorial Center, also known as the Mullins Center, is a 9,493-seat multi-purpose arena (10,500 for 360 concerts), located on the campus of the University of Massachusetts, in Amherst, Massachusetts. The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Located adjacent to the Mullins Center is the Mullins Community Ice Rink, which is open for public skating and racquetball, while also serving as the home rink for the UMass women's ice hockey team. You can learn more about our venue here:


    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at



    • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
    • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
    • Works with Event Manager to insure efficient and effective ticket on-sales as well as patron satisfaction during events.
    • Works with contracted ticketing provider to insure proper internal operation of the computerized ticketing system. Also insure all outlet and phone sales for the building are handled correctly.
    • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
    • Manage all information being sent and posted through ticketing system
    • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
    • Hires, trains, and schedules ticket tellers. Sells tickets and supervises will-call for events.
    • Plan, direct, and evaluate the work of Box Office staff; implementing evaluations and corrective actions as needed
    • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
    • Update and relay all box-office related event information to each department and client
    • Investigate and resolve ticket-related issues
    • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
    • Work with sales and marketing departments to set up various ticket discounts and promotions
    • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
    • Process/fill approved charity tickets requests; document all complimentary tickets issued
    • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
    • Management of all aspects of customer service as it relates to both internal and external customers, enforcing customer service principles and corporate initiatives
    • Direct the creation and control of fiscal budget for the Box Office department
    • Develop and implement comprehensive ticket sales programs
    • Establish and maintain effective working relationships with internal/external customers
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Exercise confidentiality and integrity upon handling personal and financial customer information
    • Other duties as deemed necessary or as directed


    • Advanced knowledge of computerized ticket sales
    • Significant successful compatible Ticket office operations experience and/or business experience
    • Experience in developing and managing department budgets
    • Strong math aptitude
    • Strong to attention to detail
    • Proficient with Microsoft Office, with emphasis on Excel and Word
    • Demonstrated sound organizational, coordinating and personal interface sills
    • Demonstrated excellent written and verbal communications skills, including the ability to successfully communicate with the public, other employees and vendors
    • Proven job reliability, diligence, and dedication
    • Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days based upon event calendar


    • Bachelor’s Degree/Technical degree from an accredited college, school, or university required.
    • Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience.
    • Demonstrated knowledge and use of ticketing software and terminology
    • Demonstrated knowledge of accounting and finance procedures including record keeping and reconciliation.
    • Demonstrated knowledge of computer skills and programs (Excel, Word etc.)

    Intellectual/Social, Physical Demands and Work Environment:


    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Intellectual/Social demands:

    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

    Physical demands:

    • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via radio/walkie, telephone, email and in-person with others to exchange accurate information. Employee may occasionally lift and/or move up to 20 pounds.

    Work environment:

    • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.



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