Comcast Spectacor

  • Event Services Coordinator - St. Charles Convention Center

    Location US-MO-St. Charles
    Job ID
    2019-5152
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - St. Charles Convention Center
    Category
    Events
    Type
    Regular Full-Time
  • Overview

    The Event Manager plans, organizes, and controls events within the venue as assigned and monitors the logistical operation of these events. Duties will include all event coordination tasks after events are booked through to their conclusion.

    This position is based at our St. Charles Convention Center. The St. Charles Convention Center is a convention center in St. Charles, Missouri. It opened in April 2005 and is managed by Spectra. The facility has a 16,200 sq ft. Grand Ballroom, and 27,600 sq ft. of Exhibit Hall space expandable to 35,700 sq ft. through the adjacent Junior Ballroom. The facility features additional meeting rooms, Executive Board Room, and the Compass Café. Other major partners include Coca-Cola, MillerCoors, Yellow Pages, New Frontier Bank, Women's Journals, and Goellner Printing. You can learn more about our venue here: http://www.stcharlesconventioncenter.com/

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

     

    Responsibilities

    • Serve as liaison between venue and tenants.
    • Explain policies and procedures to tenants and the public.
    • Consult with tenants, providing venue's technical capabilities.
    • Prepare venue for client use by obtaining appropriate information and requirements from client.
    • Prepare event resumes and scaled room diagrams for distribution to appropriate staff.
    • Receive and respond to complaints from clients and the public or refer them to the Director of Events Services.
    • Monitor assigned events.
    • Determine event staff levels, including Ticket Office personnel, Event Security, and Guest Services desk personnel.
    • Provide catering details for events
    • Collect deposits on events.
    • Guest Services Cash Handling
    • Coordinate with sales for additional changes after signed contract
    • Assist Exhibitors on-site before event.
    • Act as crowd control manager as needed.
    • Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes.
    • Make or arrange for last‑minute adjustments in room or equipment set‑ups at the request of lessee and prepare accurate statement of additional charges.
    • Functional supervision of all event support staff including Operations Department crews.
    • Prepare event summaries noting attendance, times, significant problems, etc.
    • Provide excellent customer service assistance to internal and external clients.
    • Exemplify the SCCC and Spectra customer service principles.

    NON ESSENTIAL FUNCTIONS:

    • Perform other duties as assigned.

     

    Qualifications

    • A Bachelor’s degree from an accredited university or college with emphasis on management, event management or other related fields.
    • One year of experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience.
    • Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.
    • Possession of or ability to obtain a driver license.

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Ability to anticipate the needs of venue tenants.
    • Knowledge of operating procedures of a public assembly facility.
    • Knowledge of audio visual equipment and its uses.
    • Knowledge of terminology used in the convention, trade show, and entertainment industry.
    • Principles and methods of setting up and tearing down events
    • Ability to work effectively in a service oriented environment.
    • Establish and maintain effective working relationships with tenants, other employees, and members of the public.
    • Knowledge of laws and regulations pertaining to public assembly facilities security.
    • Knowledge of fire and safety regulations.
    • Advanced computer proficiency and Microsoft Office products knowledge, to include: Outlook Word, Excel, and PowerPoint
    • CAD, Ungerboeck or other event management software is preferred
    • Identify potential problems and make necessary plans for corrective action.
    • Demonstrate supervisory and leadership skills.

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

     

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate clearly and concisely in writing and verbally with clients.  

    Physical demands:

    • While performing the duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during /after events to interact with internal/external clients and supervise the work of employees during events.  Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds.  Employee may often work 40 hours or more per week.

    Work environment:

    • The duties of this position are performed primarily indoors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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