Comcast Spectacor

  • Concessions Manager - CURE Insurance Arena

    Location US-NJ-Trenton
    Job ID
    2019-5173
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - CURE Insurance Arena
    Category
    Food/Beverage Management
    Type
    Regular Full-Time
  • Overview

    The Concessions Manager is responsible for the effective management and running of venue concessions operations including event planning support, food preparation and production, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the GM. The Concessions Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.


    The Concessions Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The Concessions Manager will provide oversight and resolution responsibility for employee performance issues. The Concessions Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.


    This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.

     

    This position is based at our Cure Insurance Arena. Over the past two decades, the Arena has hosted international music sensations like Cher, Bruce Springsteen, Shania Twain, Elton John and Luciano Pavarotti; top sports events such as the 2006 NCAA Division I Women's Basketball First and Second Rounds and 2009 NCAA Division I Women's Basketball Trenton Regional; and family-friendly entertainment like the Ringling Bros. and Barnum & Bailey Circus and The Harlem Globetrotters. The Arena has accommodations for up to 10,000 guests for concerts and seating for 9,000 for basketball. Hockey games have room for 8,100 fans. You can learn more about our venue here: http://www.cureinsurancearena.com/

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Responsible for managing, developing and mentoring a staff of 20-25 part time concessions employees,including initiating employment actions such as hiring, firing and discipline. Responsible for completingdocumentation of employee performance and attendance issues in accordance with company policy andpractice.
    • Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include (but are notlimited to): verifying opening inventory, assigning duties to concession workers (employee/volunteer),ensuring sanitation standards are met, verifying that each location is fully operational, ascertaininglevels of food production based upon projected guest attendance has been met; assuring that LM orNFP Stand Leader has followed proper procedures for distribution and handling of cash.
    • Provide a high level of oversight and operational expertise resulting in the smooth, efficient andprofitable execution of events.
    • Manage and run all venue concessions operations before, during and after the event. Duties includestaff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guestcomplaint resolution, training, food production, clean-up, post-event reconciliation and reporting, andany other duties as assigned by the GM.
    • Willing to cover any open position to assure location is fully operational and company standardspertaining to speed of service and guest satisfaction are met; assist with Premium Services operationsand event needs, as directed by the GM.
    • Provide direction and oversight to Floor Supervisors, LMs, Concession Cooks, and CSRs. Ensure thatall Spectra and venue policies, procedures and practices are adhered to, including compliance withalcohol service and food handling / sanitation guidelines, general safety policies and procedures.Report any alcohol service or other compliance issues to GM immediately.
    • Complete post-event evaluations, data compilation, tracking of monetary and product shortages,generating reports; serves as a resource for POS applications, training, and hardware problems.
    • Ensure work environment is safe and free from harassment or discrimination; immediately address allsafety concerns, potential hazards, accidents or incidents. Relays safety/health issues to managementimmediately.
    • Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance,
      training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.

     

    Qualifications

    • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear,professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
    • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments,and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
    • Ability to speak, read, and write in English.
    • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment,evacuation procedures, adjacent employee and guest areas, and facility access.
    • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
    • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines,alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession operations.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as theyrelate to POS cash/credit transactions, cash reconciliation and product inventory.
    • Ability to handle cash accurately and responsibly.
    • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
      Education and Experience:
    • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one yearrelated experience and/or training; or equivalent combination of education and experience.
    • Possess or willingness to obtain an advanced food service sanitation certification from a nationally recognized training course.

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

     

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