• Restaurant Supervisor - Gran Via Buffet

    Location US-OK-Thackerville
    Job ID
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - WinStar World Casino's Gran Via Buffet
    Food/Beverage Management
    Regular Full-Time
  • Overview

    This position is based at our Gran Via Buffet. Regardless of what type of culinary mood you’re in, there’s a dish for it at the all-you-can-eat Gran Via Buffet at WinStar World Casino and Resort. This 500-seat buffet restaurant, just steps from the Madrid and London Gaming Plazas, allows you to be the curator of your own meal. The chefs at Gran Via Buffet are masters of blending their own cultural heritage from not just the United States, but Italy, Vietnam and Mexico, to create a thoroughly delicious eating experience. At Gran Via Buffet, the incredible selection will provide even the most picky of eaters something to be excited about. Whether it’s lunch, dinner, dessert or a Sunday brunch, Gran Via Buffet has something for everyone. You can learn more about our venue here: https://www.winstar.com/dine/dining-venues/gran-via-buffet/


    The Restaurant Supervisor is responsible for supervising the Restaurant team and ensuring the team meets and exceeds guests’ expectations within their level of responsibility.    


    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


    • Supervises shift coverage and coordinates breaks for team members.
    • Ensures team members maintain knowledge of the menu and any specials being offered.  Provides updates of any changes to the menu.
    • Supervises the team in maintaining a clean and presentable work area.  Ensures the venues are stocked and prepared for service at all times. 
    • Complies and ensures compliance with Arizona Liquor Law with regard to alcohol service.
    • Complies with all departmental food and franchise contractual agreements.
    • Conducts end of shift reports for cashiers on shift.
    • Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary.
    • Provides on-going supervision and mentoring to team members. 
    • Monitors product quality and ensures high level of guest service.
    • Coordinates in the on-going coaching and mentoring of team as directed by department management.
    • Must maintain excellent attendance and be available to work events and varied schedules per business need.


    • Ability to handle cash accurately and responsibly. 
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
    • Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
    • Ability to clearly communicate, read and write in English.
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Communicates in a positive, respectful manner to both internal and external guests.


    Education and Experience:

    • High school diploma or GED
    • 1+ year supervisory experience as a supervisor/manager in a restaurant/casino environment.
    • Experience working in a fast-paced, high volume food court, casual, buffet, and/or nightclub in a supervisory capacity is preferred.
    • Must acquire and maintain a valid Health Food Handlers Card, Alcohol Awareness Certification, Suspicious Activity and other required compliance trainings.   
    • All employees must obtain a valid gaming license from the State Gaming Agency and Tribal Gaming Office prior to beginning work and are required to have license renewed annually.



    Uniforms are specific to each outlet.

    All hair must be completely contained within the approved health standards.  All hairstyles, body art and piercings must adhere to company policy to meet the needs of the health code and professional standards. 


    Physical Requirements:


                                                                    0-24%           25-49%            50-74%           75-100%





















    Lifting/Pulling/Pushing up to 50 lbs. of force:













    Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.



    Note:    The work environment is consistent with casino in which the noise level can be loud to very loud.  Employees must be able to work in a smoking environment.






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