Comcast Spectacor

  • Director of Events - Roswell Convention and Civic Center

    Location US-NM-Roswell
    Job ID
    2019-5188
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Roswell Convention and Civic Center
    Category
    Events
    Type
    Regular Full-Time
  • Overview

    Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.

     

    This position is based at our Roswell Convention and Civic Center. Our 48,000 square foot facility, now operated by Spectra, re-opened in March 2019 featuring impeccable quality of service and professional staff to create innovative events. The Roswell Convention and Civic Center can accommodate a variety of events such as meetings, banquets, trade shows, festivals, weddings and much more. If you're interested in holding an event at the Roswell Convention & Civic Center, please submit a request for proposal and a sales representative will contact you shortly after. You can learn more about our venue here: https://roswell-nm.gov/523/Convention-Civic-Center\

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Oversee event management activities for all facility events
    • Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
    • Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
    • Exercise direct supervision over Event Managers, Event Coordinators and Event Staff
    • Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
    • Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
    • Inspect facilities to ensure they are being maintained properly for events
    • Develop crowd management and event staffing plans and supervise event staff during events
    • Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
    • Review and approve final billing to facility users prior to settlement or release of invoice
    • Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
    • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
    • Conduct planning and operational meetings as required to ensure smooth coordination of event activities
    • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
    • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
    • Prepare and present regular staff reports and other related correspondence
    • Work with other department directors in a variety of tasks
    • Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate
    • Interpret and apply all relevant federal, state and local regulations
    • Serve as Event Manager as needed
    • Routinely serve as Manager on Duty

    Qualifications

    • Minimum of 4 to 5 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
    • Supervisory experience required
    • Bachelor’s degree or better from an accredited college or university
    • Graduate of IAAM Public Assembly Facility Management School preferred
    • Possession of, or ability to obtain a valid CPR certificate
    • Possession of, or ability to obtain a valid state driver’s license
    • Knowledge of customer service practices
    • Knowledge of crowd control
    • Ability to prepare, track, control and analyze budgets

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

     

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