Comcast Spectacor

  • Assistant Bar Operations Manager - Duke Energy Convention Center

    Location US-OH-Cincinnati
    Job ID
    2019-5200
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - Duke Energy Convention Center
    Category
    Food/Beverage Management
    Type
    Regular Full-Time
  • Overview

    Under the direction of the F&B Bar Operations Manager, the Assistant Bar/Operations Manager has the primary duty of managing all aspects of the Bar, Beverage and Concessions Department.  Specifically, this position oversees assigned bar operations and staffing, as well as managing the non-alcohol beverage/concession services and product control   The Assistant Bar/Operations Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of any assigned event. 

     

    The Assistant F&B Bar Operations Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards. The Assistant F&B Operations Manager will provide employee oversight and will assist in resolution of performance issues. The Assistant F&B Operations Manager will actively manage aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. 

     

    The Assistant F&B Bar Operations Manager will assist and support the Catering Department with the effective management and running of venue catering operations including event planning support, scheduling, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the F&B Bar/ Operations Manager or General Manager.

     

    The Assistant F&B Bar Operations Manager employee must maintain excellent attendance and be available to work a variable full-time event-driven schedule, which extends to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.  

     

    This position is based at our Duke Energy Convention Center.  The Duke Energy Convention Center offers a wide variety of exciting and affordable advertising and sponsorship opportunities. Partnering with us creates highly effective marketing opportunities for your company; reaching the local community, business leaders, decision makers, meeting planners, and out of town guests that attend one or more of our 150 plus events drawing 600,000 visitors annually. You can learn more about our venue here: http://www.duke-energycenter.com/

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Responsible for managing, developing and mentoring staff of 20 or more part time beverage and bar employees, including recommending employment actions such as hiring, firing, and disciplining. Responsible for generating documentation of employee performance and attendance issues in accordance with company policy and best practice.
    • Responsible for the management of all beverage operations before, during and after the event. Duties may include (but are not limited to): pre-event planning, overseeing the verification of opening inventory, assigning duties to workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, POS monitoring and troubleshooting, guest complaint resolution, training, post-event evaluation, tracking of monetary and product shortages, generating reports and data compilation.
    • Assist in ensuring total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies.  Reports any alcohol service or compliance issues to the F&B Bar/ Operations Manager and General Manager immediately. 
    • Ensures event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
    • Provide direction and oversight to Floor Supervisors, beverage servers, bartenders, distribution and warehouse workers and other staff. Ensure that all Spectra and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. 
    • Manages set-up and menus for bar and concession functions.
    • Manage venue beverage and concession inventory controls and assist in the physical inventory process working closely with Bar Operations Manager and accounting in reducing inventory costs, inventory analysis and explanation of variances; monitor beverage costing and margins to ensure accuracy and consistency and assure optimum profitability is achieved, and agreed upon costs are not exceeded.
    • Assist in maintaining the beverage and concession inventory control cycle from the purchase order creation to the sale of the merchandise; identify growth opportunities and risks in product assortment, and develop contingency plans.
    • Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed by the F&B Bar/ Operations Manager or GM.
    • Immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to upper management immediately.
    • Assists in the oversight of catering events as needed, including directing the event from set-up to tear down.

     

    Qualifications

    • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
    • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
    • Ability to speak, read, and write in English.
    • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
    • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
    • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession operations.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
    • Ability to handle cash accurately and responsibly.
    • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
    • Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.

     

    Education and Experience:

    • 1+ year of continuous concession or bar management in arena, convention center, theme park or hotel.
    • Nationally recognized, advanced food service sanitation training course certification.
    • Serv-Save certified.
    • TIPS alcohol certified.

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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