• Concessions Supervisor | Part Time | Wells Fargo Arena

    Location US-IA-Des Moines
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - Iowa Events Center & Wells Fargo Arena
    Food/Beverage Management
    Regular Part-Time
  • Overview

    The Concessions Supervisor is responsible for the effective management and running of concessions operations within Iowa Events Center and Wells Fargo Arena. The Concessions Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.


    This position is based at our Wells Fargo Arena Iowa Events Center. The Wells Fargo Arena & Iowa Events Center features a variety of flexible spaces to host events of all types and sizes. The Iowa Events Center is a unique combination of three venues under one roof: Wells Fargo Arena, Hy-Vee Hall, and Community Choice Credit Union Convention Center. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events from 10,000–17,100 people. You can learn more about our venue here: http://www.iowaeventscenter.com/


    • Assist Concessions Managers on duty in preparation for event.
    • Performs opening and closing procedures for event.
    • Responsible for overseeing a staff of Concession Stand Managers, Cashiers, and Cooks. Responsible for communicating performance concerns according to company policy and practice to Concessions Managers.
    • Assists in the warehouse, oversees warehouse employees and transports of inventory as required.
    • Provides a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
    • Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
    • Possess a thorough working knowledge of all existing concessions locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
    • Provide direction and oversight to Concession Stand Managers, Warehouse, Cashiers, and Cooks.
    • Ensure that all Spectra and Iowa Events Center policies, procedures and practices are adhered to, including compliance related to alcohol service, food handling/sanitation guidelines, and general safety policies and procedures. Follow all federal/state/local guidelines with regarding to alcohol service. Report any compliance issues to Concessions Managers immediately. 
    • Must show demonstrated ability to meet the company standard for excellent attendance.


    • High school diploma or equivalent.
    • Associates degree or greater from two-year college or technical school (preferred)
    • One year related experience working in a supervisor capacity and/or as a trainer preferred.
    • Experience in basic food handling, sanitation, and customer service is preferred.
    • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
    • Ability to speak clearly & read in the English language. 
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Possess a thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and Concessions operations.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
    • Ability to handle cash accurately and responsibly.
    • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.


    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


    Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.



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