Director of Operations | Cross Insurance Arena

Location US-ME-Portland
Job ID
Spectra - Venue Management
Location Name
Spectra VM - Cross Insurance Arena
Regular Full-Time


At the Cross Insurance Arena the Director of Operations will report to the General Manager and Assistant General Manager while overseeing the operational activities of the facility that includes but not limited to: event set-up/conversions, housekeeping, managing maintenance programs for all the mechanical, electrical and HVAC systems, efficient operation and servicing of events both front and back of house while maintaining a focus on running an effective and cost-efficient program by controlling the departmental operating budget.


This position is based at the Cross Insurance Arena in the heart of downtown Portland, Maine. Hosting 120+ sporting and entertainment events a year, including 36 home games for our primary ECHL tenant team the Maine Mariners. Our arena’s events and the surrounding restaurants, nightlife, and shopping are sure to provide a true New England experience. To find out more about how we transform events into experiences you can visit our website at http://www.crossarenaportland.com


  • Assume management responsibility for all services and activities involved in the maintenance and operations of the Cross Insurance Arena including: housekeeping, HVAC, electrical, mechanical, plumbing equipment, capital planning, set-up services, grounds keeping, sound/lighting, security, and smoke/fire detectors.
  • Assure the highest quality service to all tenants by establishing goals and supervising managers
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor work-load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with Assistant General Manager and General Manager.
  • Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
  • Establish, disseminate and monitor work performance and safety standards
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges
  • Effectively handle employee grievances
  • Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program
  • Assist General Manager in preparation and administer departmental annual budget
  • Supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary
  • Assist General Manager in developing and maintaining Capital Improvement Project reports and recommendations for the facility
  • Maintain cost records of work performed and prepare cost estimates as requested
  • Prepare invoices for services rendered that are to be used in event settlement
  • Develop and maintain accountings for labor, materials and utilities by event and cost category
  • Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
  • Investigate, analyze and resolve operational problems and complaints.  
  • Conduct periodic staff meetings to discuss procedures, problems and policy changes.
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
  • Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)
  • Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
  • Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits
  • Attend internal meetings representing the operations department and represents the facility at external meetings as deemed necessary
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Prepare monthly progress reports; prepare and present staff reports and other related correspondence.
  • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
  • Establish and maintain effective working relationships with staff, contractors and facility users


  • B.S. or B.A. degree from an accredited college/university.
  • A minimum of ten (10) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least five (5) years of managerial experience
  • Previous experience developing and monitoring a budget related to the operation of a large facility
  • 7+ years experience making and maintaining ice, equipment operations, and using an ice resurfacer. (strongly preferred)
  • Possess an advanced knowledge of skating, hockey, and ice programming
  • Advanced skills using Microsoft Office applications; Word, Excel, PowerPoint and Access.
  • Working knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, housekeeping, trades, audio-visual, electrical, etc.
  • Working knowledge of applicable federal, state, and local laws and regulations.
  • Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA, DOL, and ADA rules and regulations 
  • Excellent customer service skills
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days


Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.


<p style="margin: 0px;">We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!</p>
Share on Social Media!

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.