The Box Office & Marketing Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; supervise and coordinate all Group Sales and Marketing related functions and personnel for the venue and provides highly responsible staff assistance to the General Manager.

This position is responsible for the selection, training, motivation and evaluation of all Box Office personnel; as well as management, supervision and coordination of the activities and operations of the Group Sales and Marketing Department.  

Box Office

• Prepare and monitor annual budget for the Box Office and Marketing Department including monthly forecasting; forecast additional funds needed for staffing, equipment, training, materials, and supplies; control and monitor departmental expenditures; implement adjustments as necessary
• Act as systems administrator for the Tickets.com ticketing system and liaison between staff, promoters, presenters and the facility
• Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Plan, direct, and evaluate the work of Box Office staff; implementing evaluations and corrective actions as needed
• Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
• Update and relay all box-office related event information to each department and client
• Investigate and resolve ticket-related issues
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
• Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill approved charity tickets requests; document all complimentary tickets issued
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Management of all aspects of customer service as it relates to both internal and external customers, enforcing customer service principles and corporate initiatives
• Develop and implement comprehensive ticket sales programs
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Exercise confidentiality and integrity upon handling personal and financial customer information

Group Sales

• Develop and implement all aspects of group sales plans
• Track and manage daily, weekly, monthly sales reports and provide sales projections
• Develop sales goals for Group Sales department
• Plan and coordinate promotions and special events for corporate executives, businesses, fans, and all applicable customers

Marketing

• Prepare and monitor annual budget for the Marketing Department including monthly forecasting; forecast additional funds needed for staffing, equipment, training, materials, and supplies; control and monitor departmental expenditures; implement adjustments as necessary
• Direct and plan promotional projects and coordinate focused marketing programs; develop strategies to attract new markets and facility users
• Oversee the development of all facility advertising and marketing materials, including, but not limited to, press releases, sponsorship sales, website and social media
• Directs the public relations image of the facility
• Creates and supervises marketing plans for events when required, to include all available services: group sales, public relations, media placement, digital campaigns, direct mail, promotional development, non -profit opportunities, etc.
• Operates the department with a conscious commitment to maximum exposure for the facility and its events, through the most effective and efficient means possible
• Develops marketing materials and procedures to have the department function effectively as an in-house agency
• Other duties as assigned by the General Manager

• Bachelor’s Degree from an accredited college or university with major coursework in business management, marketing, business administration or other related field; or comparable professional experience
• Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days based upon event calendar
• Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills
• Ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
• Communicate clearly and concisely in the English language, both orally and in writing
• Ability to read and make inferences from written sales materials
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
• Demonstrated knowledge and use of ticketing software, terminology
• Tickets.com experience preferred

We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion.  We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve.  We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work.  Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation, and achieve higher employee satisfaction.

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, veteran status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.