Spectra

Event Manager | Alerus Center

Location US-ND-Grand Forks
Job ID
2021-5882
Group
Spectra - Venue Management
Location Name
Spectra VM - Alerus Center
Category
Venue Management
Type
Regular Full-Time

Overview

The Event Manager will oversee the events department, manage every aspect of events in the facility from the advance planning stages through the end of the event; position will recruit, train, motivate, and evaluate all front of house event staff including building security, guest services, medical staff, coordination of police presence, and parking issues and interact with local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction.

 

Responsibilities

  • Select, train, motivate and evaluate events staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Responsible for planning, coordinating, and facilitating the logistics of events throughout the Alerus Center; act as liaison for building with all parties involved in the event
  • Timely and accurately communicate with building staff all requirements necessary for the events
  • Prepare event estimates as determined by requirements using annual budget as a guide
  • Detail event for client approval and internal communication by creating events in Ungerboeck online software
  • Coordinate event seating layouts with box office when necessary
  • Coordinate show requirements with tour production managers
  • Prepare data sheet for building personnel prior to each event
  • Present event previews/reviews in weekly staff meeting
  • Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
  • Deliver timely and accurate event information to the finance department for settlement/invoicing
  • Exercises discretion and utilizes independent decision making during events that will best represent the Alerus Center and serve the client.
  • Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner
  • Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
  • Oversee all production, set up, event staff, event-related contract services
  • Create work schedules for event staff, security staff, police fire and EMS staff and delegate assignments and review performance and results
  • Facilitate event load ins and load outs that are typically early in the mornings and/or late into the evenings
  • Communicates in a timely fashion any/all problems and proposed solutions to the Director of Sales, AGM & GM
  • Receives and responds to complaints from tenants and the public or refers them to the Director of Sales, AGM & GM
  • Prepares events reports noting attendance, times, significant problems, etc.
  • Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
  • Interacts with other facility staff in a courteous, cooperative, and professional manner

Qualifications

  • Bachelor’s degree in a related field from an accredited college/university with major coursework in facility management, marketing, business administration or related field required
  • Two (2) years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
  • Proficient in use of Microsoft Office programs; experience with AutoCAD preferred
  • Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Production experience involving concert set up, audio, video, lighting, and rigging preferred
  • Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment with strong attention to detail and organization
  • Ability to work independently and as part of a team
  • Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

 

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

 

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