Manager of Ticket Sales | XL Center

Location US-CT-Hartford
Job ID
Spectra - Venue Management
Location Name
Spectra VM - XL Center and Pratt & Whitney Stadium
Ticket Sales
Regular Full-Time


To be the top contributor to the department and lead the department to the next level.  This person will be a key contributor to retention and new business and help the VP of Business Operations develop a detailed business plan for this department, to achieve an increase Sales in both FSE and groups


  • Responsible for maximizing revenue through the sale of Hartford Wolf Pack ticket packages including season tickets, partial plans, group tickets, and individual game tickets
  • Use cold calling, appointments, and social selling as tools to sell season, group & partial plan ticket packages
  • Help develop a touchpoint campaign for current ticket holders
  • Help develop, train, and manage sales staff of up to 8 reps
  • Call past customers and new customers to generate group ticket revenue
  • Handle incoming sales calls from prospective clients for all ticket packages
  • Participate in outside networking events to develop additional business relationships for new leads
  • Establish professional relationships with clients to create repeat business & provide superior customer service
  • Meet or exceed appointed sales goals for all ticket packages
  • Track and manage weekly sales leads and activities, and overall sales, using CRM-Salesforce
  • Staff all home games to assist ticket sales promotional programs for current season ticket holders
  • Handle special projects related to the department as assigned
  • Perform other duties and responsibilities as assigned


  • Bachelor’s degree or higher from an accredited college/university in a related field required
  • Minimum of four years sales experience, preferably in sports/entertainment
  • Excellent verbal and written communication skills in the English language required
  • Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office is required
  • Demonstrated ability to manage numerous business relationships in a professional manner
  • Superior time management and customer service skills
  • Ability to work a flexible schedule, including event nights/weekends as required, in addition to traditional business hours
  • Must be highly motivated and have a positive attitude, with the ability to handle multiple assignments under pressure
  • Must have strong attention to detail, be highly organized and have an ability to actively listen

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.


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