Spectra

Guest Services / Event Staff | Part-Time | XL Center

Location US-CT-Hartford
Job ID
2021-5952
Group
Spectra - Venue Management
Location Name
Spectra VM - XL Center and Pratt & Whitney Stadium
Category
Event Management / Sales
Type
Regular Part-Time

Overview

This position is responsible for ensuring all visitors to the XL Center and Pratt & Whitney Stadium at Rentschler Field receive a superior experience.

Responsibilities

  • Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform
  • Greets all guests in a welcoming, friendly manner
  • Examines each ticket to ensure correct date and event
  • Escorts guests to correct seats
  • Answers guest questions regarding event and arena, e.g., location of concession stands, restrooms
  • Ensures non-smoking rules are followed
  • Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit
  • Responds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as needed
  • Maintains a positive, outgoing demeanor adhering to “Expectations for Guest Service” at all times
  • Accurately and thoroughly completes all pertinent reports and documentation

Qualifications

  • Prior Guest Services experience required
  • Excellent communication skills required with thorough understanding of written and spoken English
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
  • Ability to stand for long periods of time
  • Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
  • Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
  • Ability to remain calm and focused in fast-paced environment and stressful situations
  • Ability to work in adverse weather conditions, as needed

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

 

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

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