Director of Operations | Centene Community Ice Center

Location US-MO-Maryland Heights
Job ID
Spectra - Venue Management
Location Name
Spectra VM - Centene Community Ice Center
Regular Full-Time


Utilizing independent judgment, the Director of Operations manages, supervises and coordinates the day-to-day operations of the facilities, including engineering, maintenance, set-up / changeovers, custodial / housekeeping, grounds keeping.  The Director of Operations provides overall administrative planning, direction, and policies to operating managers, assuring the highest quality service program to assure rebooking of events.  This role ensures an effective and cost-efficient program by controlling departmental operating and capital budget while providing highly responsible staff assistance to the General Manager.



  • Oversees overall daily operation and maintenance of the arena and all systems. This includes HVAC, sound, lighting, ice making, fire protection, life safety, workplace safety, communications, scoreboard, etc.
  • Oversees the advancing and communicating event information to the appropriate departments and staff
  • Oversees Custodial services for entire facility
  • Negotiates and administers labor group contracts (Stagehands)
  • Ultimately responsible for installation and maintenance of ice surfaces.
  • Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, hockey glass, and dasher boards, etc.
  • Administers and negotiates contracts with outside vendors including pest control, scoreboard systems, seasonal landscaping and snow removal
  • Acts as liaison with City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, etc.)
  • Oversees Event Service Staff; hiring, training, supervision
  • Responsible for Health & Safety compliance
  • Other duties as assigned by General Manager


  • College or Technical degree required
  • BA degree preferred
  • Minimum of seven (7) years’ experience in facility operations management
  • Must demonstrate superior interpersonal and organizational skills
  • Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations
  • Ability to work event nights and weekends required

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.


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