General Manager | National Constitution Center

Location US-PA-Philadelphia
Job ID
Spectra - Food Services & Hospitality
Location Name
Brulee Catering
Food & Beverage Management
Regular Full-Time


The National Constitution Center (NCC) General Manager is responsible for the efficient, professional and profitable operation of the food and beverage operations at NCC located at 525 Arch Street in Philadelphia’s Historic District.

This individual ultimately oversees all aspects of food and beverage services including the Delegates Café, In-House Catering and a Starbucks licensed store scheduled to open in September 2018. General Manager will also be responsible for upholding both Brûlée Catering standards of operation.

Additionally, the GM will be provide oversight of all managerial, supervisory, f/t and p/t positions, and ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations.

On those occasions where Commissary assistance is required, the General Manager will also be responsible for coordinating the Off Premise Catering operation with the Off Premise Commissary.



  • Oversee all aspects of the NCC Food & Beverage operations to include all Café services, limited concessions, catering and the Starbucks store. General Manager will work with Brûlée’s Director of Sales & Business Development, Brûlée Marketing Team and NCC contact to develop creative new Venue Sales and Marketing programs designed to drive catering to the NCC.
  • Ensure legal, efficient, professional and profitable operation of the assigned Brûlée account.
  • Work with Brûlée Vice President and Director of Sales & Business Development to ensure strong client relationships with NCC Senior Leadership. Work with on-site Brûlée management staff to develop, generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, labor and product costs, wage and salary control, P&L financial statements.
  • Address conflict resolution; last-resort mediation; arbitration, when applicable
  • Implement Brûlée Catering policies & procedures, as required.
  • Oversee scheduling and labor allocation.
  • Analyze sales figures in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
  • Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
  • Program and maintain the point of sale system to ensure accurate financial reporting and tracking of accountability.
  • Directs and assists team in preparing for and attaining future goals.
  • Provides each team member with the proper direction and follow up on all assignments.
  • Inspects the operations on a regular basis to ensure that the established quality standards are maintained.
  • Prepares required reports accurately and submit them on time.
  • Give team members clear direction, and provides the necessary assistance for them to provide them to perform their work.
  • Evaluates each team members performance and makes recommendations for their improvement.
  • Reviews and assist in the development of menus and marketing plans.
  • Establishes and maintains personal relationships with venue client, suppliers, vendors and the public that projects the operation in a positive light



Knowledge, Skills and Abilities:

  • Ability to communicate with employees, co-workers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
  • Ability to make sound business/operations decisions quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc.
  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
  • Ability to work independently with little direction.

Education and Experience:

  • MA or MS; BA or BS with business-related major; accounting minor or credits preferred.
  • Minimum 5 years management experience in a high-volume managed services venue with concessions, premium service and catering operations.
  • Nationally recognized, advanced food service sanitation training course certification

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve. We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work. Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation, and achieve higher employee satisfaction.


Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.


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