Spectra

Director of Operations | Terre Haute Convention Center

Location US-IN-Terre Haute
Job ID
2021-6154
Group
Spectra - Venue Management
Location Name
Spectra VM - Terre Haute Convention Center
Category
Operations
Type
Regular Full-Time

Overview

Utilizing independent judgment, the Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s event set-up, housekeeping, and maintenance programs, including the operation and maintenance of the mechanical, electrical and HVAC systems. Provides overall administrative planning, direction, and policies to department managers, assuring the highest quality service program to assure the most efficient operation and servicing of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget.

 

 

Responsibilities

  • Facility pre-opening
  • Work with Owners Rep and construction company staff and attend construction meetings
  • Manage Furniture, Fixtures, & Equipment (FF&E) quotes, orders, and deliveries
  • Assist General Manager in Pre-opening responsibilities as needed
  • Attend local community events and meetings and needed
  • Assume management responsibility for all services and activities involved in the maintenance and operations of the Terre Haute Convention Center including, housekeeping, HVAC, electrical, mechanical, and plumbing equipment, capital planning, set-up services, and grounds keeping
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
  • Assure the highest quality service to all guests by establishing goals and supervising managers
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor work-load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the General Manager
  • Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
  • Establish, disseminate and monitor work performance and safety standards
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor workflow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges
  • Effectively handle employee grievances
  • Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program
  • Assist General Manager in preparing and administer departmental annual budget
  • Supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary
  • Assist General Manager in developing and maintaining Capital Improvement Project reports and recommendations for the facility
  • Maintain cost records of work performed and prepare cost estimates as requested
  • Prepare invoices for services rendered that are to be used in event settlement
  • Develop and maintain accountings for labor, materials and utilities by event and cost category
  • Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
  • Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)
  • Oversee and assist as needed the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
  • Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits
  • Attend internal meetings representing the operations department and represents the facility at external meetings as deemed necessary
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Prepare weekly and monthly progress reports; prepare and present staff reports and other related correspondence.
  • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

Qualifications

  • A minimum of ten (10) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least five (5) years of managerial experience
  • Developing and monitoring a budget related to the operation of a mid-size to large facility
  • Bachelor’s degree in a Hospitality, Sports Management, Business, Engineering or a related field from an accredited college or university; additional years of experience may be substituted for formal education
  • Advanced skills using Microsoft Office applications; Word, Excel, PowerPoint and Access.
  • Working knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, housekeeping, trades, audio-visual, electrical, etc.
  • Working knowledge of applicable federal, state, and local laws and regulations.
  • Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA and ADA rules and regulations 

 

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

 

We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve. We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work. Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation, and achieve higher employee satisfaction.

 

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

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