Spectra

Event Staff | Part-Time | PPL Center

Location US-PA-Allentown
Job ID
2021-6229
Group
Spectra - Venue Management
Location Name
Spectra VM - PPL Center
Category
Operations
Type
Regular Part-Time

Overview

Everyone who works at Spectra is in the service business.  Our goal is to provide our guests with a consistent level of excellent service.  Every guest who walks through our doors should be greeted with a smile, friendliness, warmth and sincerity.  Customer Service begins with the guest’s first impression of you and their first impression is formed by what they see.  If you look professional and ready to serve, guests will assume that you are competent and that you know what you are doing.  To be a successful member of our team your behavior, appearance, knowledge and skill must be exceptional.

 

We need our guests to come back and enjoy many events.  By being pleasant and helpful and making them feel welcome and appreciated, you can enhance their entertainment experience.

 

This position is based at our PPL Center.  PPL Center is a state-of-the-art multipurpose venue in downtown Allentown, PA. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest events venue. The amenities-packed PPL Center, which includes more than 50 premium spaces (suites, loges, party areas) depending on the event, will host more than 150 events each year, offering something for everyone, including the Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, concerts, family shows, trade shows, youth sports, high school and collegiate events, Disney on Ice, conferences, graduations and many more events. PPL Center is currently the main catalyst to the revitalization and growth of downtown Allentown. You can learn more about our venue here: http://www.pplcenter.com/

Responsibilities

The primary responsibility of this position is guest safety and the security of PPL Center with an emphasis on guest service.  It is the responsibility of the Event Security Staff to enforce all rules, regulations and policies of the PPL Center.  Some of your responsibilities are listed below, but are not limited to the following:

  • Effectively greet and communicate with guests in a friendly and courteous manner;
  • Attend to your assigned position during the course of the event – DO NOT LEAVE UNLESS YOU ARE REPLACED;
  • Be aware of all special functions or activities that occur during the event;
  • Scan tickets of guests entering the arena;
  • Direct guests to their seating section and/or seats along with other attractions and amenities;
  • Operate and monitor elevators to various areas of PPL Center;
  • Have knowledge of building layout, including restrooms and exits;
  • Anticipate guest needs and concerns;
  • Monitor guests and request Event Security when appropriate;
  • Assist in crowd management, seating discrepancies, clearing aisles;
  • Inform Supervisor of developing issues, respond quickly and professionally to incidents, and write detailed reports to maintain accurate records on the event of further investigation or litigation;
  • Be in assigned uniform at all times while on duty;
  • Perform all other duties as assigned by your Supervisor.

Qualifications

  • Must be 18 years old;
  • Previous customer service experience preferred but not required;
  • Effective oral communication and writing skills in the English; additional languages a plus
  • Ability to interact with guests and staff on a professional basis
  • Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

 

We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve. We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work. Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation and achieve higher employee satisfaction.

 

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

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