Spectra

Catering Sales Manager | The Charleston Gaillard Center

Location US-SC-Charleston
Job ID
2021-6230
Group
Spectra - Food Services & Hospitality
Location Name
Spectra FH - Gaillard Center
Category
Catering/Banquet/Event Sales
Type
Regular Full-Time

Overview

The Catering Sales Manager has a primary duty of making sales and obtaining orders or contracts for venue.  This position is responsible for generating, managing and coordinating outside catering sales, as well as initiating, directing and implementing marketing functions in the Catering Department.  The Sales Manager will independently manage and oversee all aspects of full group operations from reservation, through contract negotiation and finalization, to group reception and event catering. 

 

The Catering Sales Manager maintains a consistently positive and professional relationship with internal and external clients. The Sales Manager will handle sales and customer service issues including providing outstanding customer service; researching, resolving and clarifying invoice questions; and providing knowledgeable and appropriate suggestions regarding menu selections.  The Sales Manager will facilitate the flow of information internally, as well as communicate with all guests and vendors. Must be available to assist with general catering operations as needed.   

 

The Catering Sales Manager must be able to work a variable shift, including evenings and weekends, depending upon event requirements, to best serve our customers.

Responsibilities

  • Build relationships by networking and prospecting with key decision markers, establish and develop strong and effective relationships with influencers through the use of professional, courteous and ethical interpersonal interaction.
  • Coordinate and deliver effective sales presentations.
  • Independently sources, identifies, and pursues outside networking opportunities through professional industry resources and community events, or special events attended by prospects.
  • Responsible for negotiating, authoring, and submitting finalized contracts and BEOs to Client and Internal Staff.  
  • Address or coordinate all Catering requirements and requests in a timely and helpful manner.
  • Maintain accurate records for all Catering sales activities in conjunction.
  • Communicate daily with Food & Beverage Manager, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations.
  • Maintain an extensive client database for follow-up sales calls and contact (in person, phone, email, mail, etc.)
  • Assist with follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
  • Assist in the planning and coordination of catered events as directed.
  • Serves as primary group and convention contact once the contract is signed; approves any inventory or other changes, responds to questions or concerns in a timely manner.
  • Assists with oversight of accounts receivable in conjunction with assigned events.

Qualifications

  • Bachelor’s degree in Marketing, Communications, Business, or Public Relations or a related field.
  • 3 – 5 years of related experience with a successful sales record
  • 2 or more years in a sales role, with verifiable sales success.
  • Knowledge of Caterese a plus
  • Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); working knowledge of POS systems.
  • Ability to adhere to high standard of business etiquette, professional verbal and written communication.
  • Ability to consistently represent the Company in a professional, positive and knowledgeable manner.
  • Ability to adhere to highest standard of confidentiality and discretion.
  • Demonstrated ability to produce detail-oriented, accurate work.
  • Ability to work a varied schedule, which may include weekends and evenings, as required to ensure outcome.
  • Ability to travel to outside sales calls and/or events.
  • Proven ability to make solid, appropriate and independent decisions.

 

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

 

We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve. We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work. Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation and achieve higher employee satisfaction.

 

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

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