Spectra

Operations Supervisor | Iowa Events Center & Wells Fargo Arena

Location US-IA-Des Moines
Job ID
2021-6545
Group
Spectra - Venue Management
Location Name
Spectra VM - Iowa Events Center & Wells Fargo Arena
Category
Operations
Type
Regular Full-Time

Overview

Spectra, an industry leader in sports, entertainment, and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

 

The Operations Supervisor assumes management responsibility for all services and activities involved in the operations of all arena and convention spaces; providing direct supervision of all full time and part time hourly employees in the Operations Department, specifically in the areas of housekeeping, room sets, show care and conversions at the Iowa Events Center. 

Responsibilities

  • Management in areas of planning, directing, coordinating and review of work plans for facility operations
  • Review, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events
  • Responsible for the coordination and communication of a complex department schedule to ensure proper facility coverage, monitoring labor costs
  • Oversee, direct, monitor changeover and housekeeping crews, providing team support
  • Maintain a healthy & safe work environment in accordance with company, local, state, federal and OSHA regulations / laws.
  • Report unsafe working conditions, injuries, employee concerns, or escalated situations to management
  • Represent the company with temporary agencies, contractors, and vendors in a professional manner
  • Communicate with temporary agencies on staffing; schedule and monitor on-site labor
  • Interview applicants for part time Building Attendant, independently make hiring decisions and onboard
  • Coach, evaluate, mentor employees to correct deficiencies; present / discuss discipline procedures timely. Partner with Operations management and Human Resources as needed.    
  • Suspend employees; recommend employees for termination and deliver termination as required.
  • Manage DNR (Do Not Return) situations with temporary staff members and agency as required.
  • Provide & oversee training for all Operations employees and temporary workers
  • Responsible to understand, comply with, and supervise employees within parameters of any Collective Bargaining Agreement. Maintain positive, professional relations with any Union representatives.
  • Coordinate / lead staff training and safety programs
  • Maintains departmental equipment, notifying management when repairs are needed
  • Ensure staff is working safely, monitoring any approved restrictions / reasonable accommodations
  • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements.
  • Coordinate / collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etc.
  • Maintain superior interpersonal relations with vendors, contractors, employees, management and temporary employees
  • Must work on-site, maintain excellent attendance, and contribute to a safe & healthy work environment.

Qualifications

 

  • High school diploma or equivalent
  • Bachelor’s Degree in facility management, event management, or related field; experience will be considered in lieu of education
  • Two (2) or more years’ experience in an operations / facility position in an arena, convention center, public facility or similar environment; with knowledge of set up/housekeeping and event coordination
  • Proficient computer skills in a Windows format. Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred.
  • Ability to effectively be available via a company provided cell phone, email, text.
  • Ability to effectively lead a large team in a fast paced, high pressure environment\
  • Knowledge of OSHA and other local / state / federal safety standards / requirements
  • Forklift certification or ability to acquire within 90 days of employment
  • Possess superior interpersonal, communication, and leadership skills
  • Ability to communicate clearly, concisely, professionally in-person and in-writing
  • Self-motivated, ability to work independently and with a team. Excellent organizational skills
  • Possession of a valid Driver’s License preferred
  • Ability to work an event-driven schedule including shifts of 8 hours or more; on varying days, nights, weekends and holidays

 

 

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.  Constant use of the English language verbally, written or reading to read company information and communicate to teams.  Frequent use of company provided cell phone, desk phone.  Constant use of company radio for communication.  Ability to hear and respond quickly in high pressure situations to radio requests from employees, security, etc.

 

Physical demands:

While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary.  Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. 

 

Work environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators. 

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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