Box Office Coordinator | XL Center

Location US-CT-Hartford
Job ID
Spectra - Venue Management
Location Name
Spectra VM - XL Center and Pratt & Whitney Stadium
Box Office
Regular Full-Time


The Box Office Coordinator assists the Box Office Manager with day-to-day operations at the box offices at the XL Center in Hartford, CT and the Pratt & Whitney Stadium at Rentschler Field in East Hartford, CT. Assists with ticket operations, utilizes software for all event creations and financial reports, and maintains all relevant policies and procedures.


Spectra, an industry leader in sports, entertainment, and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


  • Process financial reconciliations such as daily reports, event statements and monthly reports
  • Provide overall supervision of Box Office staff, including hiring, training, scheduling and payroll
  • Assist Box Office Manager in building all facets of events in the ticketing system
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Oversee the maintenance and reporting of ticket scanners
  • Responsible for cash handling and box office controls
  • Supervise and oversee all financial settlements in regards to sellers and seller recaps
  • Provide professional customer service to patrons and clients
  • Assist in the maintenance of ticket operations, customer relations, and event day management for all ticketed events
  • Assist in the maintenance of marketing/trade/comp policies for all events
  • Assist with reporting needs, processing, etc. and ensure the proper use of the ticketing system
  • Perform daily vault audits
  • Track and manage daily, weekly, monthly sales reports and provide sales projections
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Perform all duties of the Box Office Managers in their absence
  • Other duties and responsibilities as assigned


  • Bachelor’s Degree from an accredited college or university
  • 1-2 years of experience in a Customer Service environment
  • Strong oral and written communication skills required
  • 1-2 years of increasing responsibility in Ticket Operations, preferably utilizing Paciolan ticketing system
  • 1-2 years of experience supervising staff
  • Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days


We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve. We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work. Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation and achieve higher employee satisfaction.


Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.



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