Director of Operations | South Tahoe Events Center

Location US-NV-Stateline
Job ID
Spectra - Venue Management
Location Name
Spectra VM - Tahoe South Events Center
Regular Full-Time


Utilizing independent judgment, the Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s event set-up, housekeeping, sustainability initiatives and maintenance programs, including the operation and maintenance of the mechanical, electrical, ice making and HVAC systems. Provides overall administrative planning, direction, and policies to department managers, assuring the highest quality service program to assure the most efficient operation and servicing of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget.



  • Assume management responsibility for all services and activities involved in the maintenance and operations of the Tahoe South Events Center including, housekeeping, HVAC, ice making, electrical, mechanical, fire protection, workplace safety, plumbing equipment, capital planning, set-up services, and grounds keeping
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
  • Assure the highest quality service to all clients by establishing goals and supervising managers
  • Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures and handle employee grievances
  • Establish, disseminate and monitor work performance and safety standards
  • Take the lead on implementing the sustainability plan and initiatives
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges
  • Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program and sustainability initiatives
  • Responsible for installation and maintenance of ice surface
  • Coordinate repairs and preventative maintenance on rink equipment with the assistance of the Chief Engineer and Ice Technician
  • Assist General Manager in preparation and administer departmental annual budget
  • Supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary
  • Assist General Manager in developing and maintaining Capital Improvement Project reports, Operations Manual and Emergency Action Plan
  • Maintain cost records of work performed and prepare cost estimates as requested
  • Develop and maintain accountings for labor, materials and utilities by event and cost category
  • Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
  • Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, fire systems, etc.)
  • Oversee the set-up of events; direct and monitor the work of contractors on building projects
  • Liaison with City/County/Bally’s Hotel & Casino for numerous facility related functions (parking, city/county codes, licenses, permits, etc.)
  • Order supplies and materials for maintenance programs within budget guidelines and sustainability initiatives; receive and maintain supplies
  • Develop and maintain a hazardous materials program; maintain material safety data sheets and various other required records and permits
  • Attend internal meetings representing the operations department and represents the facility at external meetings as deemed necessary
  • Prepare monthly progress reports; prepare and present staff reports and other related correspondence.
  • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
  • Establish and maintain effective working relationships with staff, contractors and clients
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days



  • A minimum of seven (7) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least two (2) years of managerial experience
  • Developing and monitoring a budget related to the operation of a facility

Education / Training:

  • Bachelor’s degree in a Sports Management, Business, Engineering or a related field from an accredited college or university; additional years of experience may be substituted for formal education
  • Advanced skills using Microsoft Office applications; Word, Excel, PowerPoint and Access.
  • Working knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, housekeeping, trades, audio-visual, electrical, etc.
  • Working knowledge of applicable federal, state, and local laws and regulations.
  • Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA and ADA rules and regulations 


Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.


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