Spectra

Guest Services Event Staff

Location US-IA-Des Moines
Job ID
2022-7324
Group
Spectra - Venue Management
Location Name
Spectra VM - Iowa Events Center & Wells Fargo Arena
Category
Customer Service/Support
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center.  They are responsible for providing a safe environment for our guests and ensuring all service needs are met.  Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.

Responsibilities

  • Provide exceptional customer service and assistance to all guests
  • Greet and scan tickets as guests enter the building
  • Greet and usher guests to their seats.
  • Provide directional assistance to guests throughout facility
  • Control and monitor all access to all restricted areas for events
  • Provide a safe and secure environment for the Iowa Events Center
  • Report actual/suspected violations of IEC policies, procedures, rules or regulations to your supervisor.
  • Complete an incident report on a timely basis, as required
  • Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
  • Act as a member of the emergency evacuation team by directing guests to emergency exits
  • Move around to various positions/locations as event needs
  • Hand out materials to guests as needed for events
  • Follow all event procedures and safety standards
  • Provide excellent customer service assistance to all clients
  • All other duties assigned by Guest Services Manager or Supervisor
  •  

Qualifications

  • High school diploma or equivalent preferred
  • Must have a demonstrated ability to function in a fast paced, high-pressure environment
  • Customer service experience and exceptional customer service, communication skills.
  • Comfortable working with the public with an outgoing and friendly personality
  • Ability to communicate clearly and concisely in the English language
  • Ability to work both independently and as part of team, remaining flexible in your role
  • Ability to work flexible schedule including long hours, nights, weekends and holidays.
  • Ability to work the majority of Arena events at the Iowa Events Center.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinated and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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