Spectra

Phone Operator| PT| Iowa Events Center & Wells Fargo Arena

Location US-IA-Des Moines
Job ID
2022-7325
Group
Spectra - Venue Management
Location Name
Spectra VM - Iowa Events Center & Wells Fargo Arena
Category
Customer Service/Support
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

Receptionist is an on-call; per event employee who represents the Iowa Events Center both in person and on the phone as initial contact for prospective clients, the general public, and company inquiries. Receptionist will also assist guests with event questions, information and route necessary calls to appropriate personnel.

Responsibilities

  • Answer incoming calls to the Iowa Events Center
  • Assist with guest or clients with general questions
  • Create Event Summary packet for General Manager
  • Distribute staffing sheets
  • Create timesheets
  • Daily process incoming mail; sort, open and distribute to various departments
  • Promptly and accurately log all incoming checks
  • File pay checks/distribute on payday
  • Manage lost and found
  • Create event folders and turnover letters
  • Collect, distribute and log employment applications
  • Maintain master event resume binder
  • Perform filing or other office related work
  • Collect and input all Guest Services availability sheets
  • Provide excellent customer service assistance to internal and external clients

Qualifications

  • High school diploma or equivalent preferred
  • Ability to work independently and as part of a team
  • Ability to work in a high pressure, fast paced environment
  • Ability to work flexible schedule including nights, weekends and holidays, as events require
  • Ability to multi-task while maintaining strong attention to details
  • Exceptional customer service skills—professional, outgoing and friendly demeanor
  • Ability to communicate clearly and concisely both orally and in writing in the English language.
  • Excellent computer, typing, data-entry skills in a Windows format. Experience with Microsoft Word, Excel and Outlook.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinated and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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