Spectra

Guest Services Team Member | Budweiser Events Center

Location US-CO-Loveland
Job ID
2022-7830
Group
Spectra - Venue Management
Location Name
Spectra VM - Budweiser Events Center
Category
Customer Service/Support
Type
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

Guest Services Team Member to include usher, ticket taker, guest services desk, suite attendant, and greeter

 

Responsibilities

 

  • Provide friendly and helpful direction to patrons.
  • Ensure that the section of responsibility is clean and that all physical equipment is in good working order. Throughout the event, this section should be monitored closely to serve all guests and to respond to any “trouble situation”.
  • Check all passes, credentials and tickets for the correct location, date and time.
  • Maintaining a safe environment at all times for guests.
  • Enforcing all Events Center policies and procedures.
  • Prepare for each event by acquiring all pertinent show information.
  • Familiarity with the ticketing system and correctly operating the ticket scanners and turnstiles.
  • Moving patrons through the gates and lines of access as quickly as possible.
  • Visually inspecting guests for bottles, cans or any other item not permitted into the facility.
  • Directing patrons through the proper entrances and areas that allowed for public access.
  • Preventing entrance to emergency exit doors and to all areas that are not public access.
  • Asking and utilizing event supervisors and management staff for assistance whenever needed and reporting all suspicious behavior.
  • Greet and provide direction and assistance to club and suite guests while protecting their limited access areas in the Events Center.
  • Greet incoming guests and accommodate their needs and requests.
  • Perform related duties and responsibilities as required.

Qualifications

  • Effective oral communication and writing skills 
  • Ability to interact with guests and staff on a professional basis
  • Must have a earned a high school diploma or equivalent GED
  • Previous experience preferred
  • Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinated and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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