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As our Guest Experience Manager, you will bring to life a great experience for our guests. You will be responsible for providing a safe and enjoyable environment for both guests and staff and serve as on-site Manager for most events. You will schedule and supervise part time event staff, monitor departmental activities, and perform general administrative duties. The Guest Experience Manager will oversee a part-time staff of 100-140 employees and ensure that staff has appropriate knowledge and tools, through training and coaching. You must be driven to create extraordinary moments for our guests, our events, and each other.
This position is based at Chaifetz Arena in St. Louis, MO. Chaifetz Arena is on the campus of Saint Louis University and is home to the Billikens Men’s and Women’s Basketball teams. The arena has a capacity of 10,500 for basketball and includes 16 suites, Lorenzini’s and the 1818 Lounge. Chaifetz Arena is home to a variety of events including concerts, family shows, and community events. You can learn more about our venue here: thechaifetzarena.com
The Event Manager is responsible for planning, organizing, and controlling events within the facility as assigned, to include but not limited to preparing event outlines and scaled drawings of event areas and coordinating equipment distribution and event billing. The duties will include all event coordination tasks after events are booked through their conclusion. Ensures tenant requirements are met and facility rules, regulations, and policies are adhered to, by serving as a liaison between the facility and tenants; assists tenants in the planning of their own events; and performs related responsibilities as required.
This position is based at Chaifetz Arena in St. Louis, MO. Chaifetz Arena is on the campus of Saint Louis University and is home to the Billikens Men’s and Women’s Basketball teams. The arena has a capacity of 10,500 for basketball and includes 16 suites, Lorenzini’s and the 1818 Lounge. Last year Chaifetz Arena hosted 130 events, highlighted by eight sold out concerts, which drew over 392,000 people. You can learn more about our venue here: https://www.thechaifetzarena.com
Under the direction of the AGM/ Director of Operations, the Operations Manager supervises and coordinates the set-up, operations, housekeeping, equipment and grounds for Chaifetz Arena; oversee all building changeovers and post cleans while providing highly responsible staff assistance. Supervises part-time employees and has the authority to make recommendations for hiring and firing of employees.